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Sales Admin, Extensions – On Demand
Blueground. Monitor upcoming lease end dates and proactively contact guests to discuss extension opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and account management skills, with a focus on managing lease extensions and maintaining accurate records. Proficient in communicating effectively with guests and property partners while handling high-volume tasks with precision.
Highest-signal resume keywords
Customer Service ExperienceAccount ManagementCRM Software ProficiencyStrong Written CommunicationReal Estate Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional CommunicationSolutions-Oriented ApproachTime ManagementAttention to DetailPatience
Tools & Technologies
CRM SoftwareCustomer Support Software
Industry Keywords
Real EstateCorporate HousingHospitalityLease AgreementsSales Support
About the role
Key responsibilities & impact- Monitor upcoming lease end dates and proactively contact guests to discuss extension opportunities
- Log and track all extension requests to ensure timely follow-through
- Liaise with property partners to request and negotiate updated pricing for extended stays
- Prepare and present updated quotes to guests, incorporating applicable fees, add-ons, or exceptions
- Secure guest approval and coordinate with property partners to finalize updated lease agreements
- Process completed extensions and update internal systems with accurate dates, pricing, and terms
- Maintain accurate account records and escalate issues that may delay or jeopardize an extension
- Support Blueground's On-Demand Sales team by managing lease extensions for guests with existing bookings
Requirements
What you’ll need- 1–2 years of experience in customer service, sales support, account management, or a related field
- Native-like fluency in English required, written and verbal
- Experience with CRM or customer support software preferred; training provided on Blueground's internal systems
- Demonstrated ability to manage a high volume of accounts or tasks with accuracy and minimal error
- Strong written communication skills for professional correspondence and documentation
- Prior experience in real estate, corporate housing, or hospitality is a plus but not required
- Able to manage a high volume of accounts without letting dates, documents, or details slip
- Able to communicate clearly and professionally with guests
- Comfortable presenting options and addressing objections through a consultative, solutions-oriented approach
- Manages a high-volume pipeline independently, prioritizing time-sensitive tasks effectively
- Learns new software and internal systems quickly and maintains clean, accurate records
- Handles competing deadlines and guest concerns with patience and professionalism
- Partners effectively with Sales, Customer Experience, and Operations
Benefits
Comp & perks- Competitive compensation package
- Private health Insurance
- Meal Allowance
- Enhanced parental leave
- Complimentary accommodation at Blueground locations
- A culture that embraces Diversity, Equity, and Inclusion at its core