Contact Center Representative

BMI Federal Credit Union

. Answer member inquiries received through telephone, email, or chat .

Posted 9/19/2026full-timeDublin • Ohio • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while effectively managing multiple tasks in a fast-paced financial environment. Proficient in troubleshooting online banking issues and maintaining confidentiality in handling sensitive information.

Highest-signal resume keywords

Customer Service SkillsCommunication SkillsProblem-Solving SkillsMicrosoft Office ProficiencyKnowledge of Banking Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsBasic Math SkillsKnowledge of Solution-Driven Sales ProcessUnderstanding of Computer Operating SystemsExperience with Online Banking Services

Soft Skills

Interpersonal SkillsAttention to DetailTeamworkProfessional DemeanorTime Management

Tools & Technologies

Microsoft OfficeExcelGeneral Computer ProgramsGeneral Office Equipment

Industry Keywords

Bank Secrecy ActAnti Money Laundering RegulationsUSA Patriot ActOffice of Foreign Asset ControlTruth in Savings

About the role

Key responsibilities & impact

Answer member inquiries received through telephone, email, or chat
Provide first contact via telephone or electronic messaging, respond to secure messages and online chat, process requests, resolve issues, and build rapport with members
Handle account information, transfer requests, loan payments, withdrawals, loyalty reward usage, check orders and supplies, online banking services, stop payments, wire transfers, and penalties
Assess situations, apply sound judgment, and use troubleshooting skills to assist members
Introduce products and services that may help members financially
Develop and retain broad technical and informational knowledge of Credit Union products and services
Manage time efficiently to ensure service quality and member satisfaction
Verify caller data to prevent disclosure of sensitive information to unauthorized individuals
Assist with online banking access, including troubleshooting device and browser problems and errors
Research and assist with VISA and VISA debit card problems, maintenance, disputes, and tokenization
Research ACH issues and locate originators
Assist managers with operational processes for opening and closing the Contact Center
Follow up on member-related issues as needed
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
1-3 years of experience in a financial institution customer service environment; a viable combination of experience and education will be considered
Understand and follow BMI FCU policies/procedures complying with federal regulations including Bank Secrecy Act, Anti Money Laundering regulations, USA Patriot Act, Office of Foreign Asset Control, and Truth in Savings (National Credit Union Administration Part 707)
Exceptional customer service skills
Excellent communication (both verbal and written) and interpersonal skills
Ability to balance multiple tasks and changing priorities with high attention to detail
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Proficient in Microsoft Office, Excel, general computer programs, and general office equipment
Elevated understanding of computer operating systems and browsers for online access troubleshooting
Basic math skills
Professional demeanor
Ability to receive and maintain confidential information
Knowledge of solution-driven sales process
Must meet stated physical requirements, with or without reasonable accommodation

Benefits

Comp & perks

401(k) Plan with Company Match
Paid Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
Robust Wellness Program
Life & Disability Insurance
Educational Assistance
Generous Health Reimbursement Arrangement (HRA) Funds
Employee Assistance Program (EAP)