Member Service Rep

BMI Federal Credit Union

. Provide solutions to members’ financial needs by explaining Credit Union products and services .

Posted 10/14/2026full-timeDublin • Ohio • United StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing financial solutions and cross-selling Credit Union products while maintaining high service standards. Proficient in cash handling, customer service, and compliance with federal regulations.

Highest-signal resume keywords

Cash Handling ExperienceCustomer Service FocusedExcellent Communication SkillsProficient in Microsoft OfficeKnowledge of Federal Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsFinancial Transactions ProcessingAccount Inquiry AssistanceRemote Deposit Capture ProcessingQuality Control for Internal Processes

Soft Skills

Interpersonal SkillsAnalytical SkillsProblem-Solving SkillsAttention to DetailTeam Collaboration

Tools & Technologies

Data Processing SystemGeneral Office Equipment

Certifications & Qualifications

High School DegreeGED

Industry Keywords

Credit Union ProductsBank Secrecy ActAnti-Money Laundering RegulationsUSA PATRIOT ActRight to Financial Privacy Act

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Provide solutions to members’ financial needs by explaining Credit Union products and services
Cross-sell Credit Union products to meet members’ needs
Perform basic financial transactions while meeting BMI FCU service standards
Process deposits, withdrawals, transfers of funds, and wire transfers
Assist members with account inquiries using account history in the data processing system
Assist with account process changes
Develop, strengthen, and deepen member relationships
Manage personal cash drawer and post daily cash transactions to and from the vault
Balance daily work
Evaluate members’ needs and explain Credit Union services and products
Recognize cross-selling opportunities and track performance
Assist members in accessing safe deposit boxes
Forward completed ACH and ATM items, debit and credit card disputes, and process non-fraud stop payment requests
Provide operational support across Member Services servicing platforms
Complete online account opening fulfillments and Remote Deposit Capture (RDC) processing
Perform quality control for internal processes within Member Services and other departments as needed
Follow BMI FCU policies and procedures and comply with federal regulations including the Bank Secrecy Act, Anti-Money Laundering regulations, USA PATRIOT Act, Office of Foreign Assets Control, Regulation CC, and Right to Financial Privacy Act
Perform other related duties as assigned

Requirements

What you’ll need

High school degree, GED, or equivalent required
Previous cash handling and customer service experience preferred
Basic math skills
Ability to work a varied work schedule
Customer service focused
Excellent communication (both verbal and written) and interpersonal skills
Ability to balance multiple tasks and changing priorities
High attention to detail
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Proficient in Microsoft Office, including Excel, general computer programs, and general office equipment
Professional demeanor
Ability to receive and maintain confidential information
Ability to meet stated physical requirements, with or without reasonable accommodation
Flexibility required between 8am-5pm Monday–Thursday, 8am-6pm Fridays, and rotating Saturdays 9am-1pm
Ability to travel to assigned branch locations

Benefits

Comp & perks

401(k) Plan with Company Match
Paid Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
Robust Wellness Program
Life & Disability Insurance
Educational Assistance
Generous Health Reimbursement Arrangement (HRA) Funds
Employee Assistance Program (EAP)
Time off provided during the week when working a Saturday