Account Specialist

BMO U.S.

. Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities .

Posted 10/28/2026full-timeRemote • CanadaJunior💰 CA$35,500 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections strategies and customer relationship management while adhering to risk management frameworks and regulatory compliance. Capable of analyzing data to provide actionable insights and maintaining confidentiality of sensitive information.

Highest-signal resume keywords

Collections StrategyCustomer Relationship ManagementRisk Management FrameworkData AnalysisRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Collections KnowledgePayment StrategiesLoss Mitigation ProcessesDocumentation AccuracySales and Service Activities

Soft Skills

Verbal CommunicationWritten CommunicationOrganization SkillsCollaboration SkillsAnalytical Problem-Solving

Industry Keywords

BMO Products and ServicesMarket TrendsCustomer Needs AssessmentConfidentialityLegal and Regulatory Frameworks

About the role

Key responsibilities & impact

Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities
Provide collections-related sales and service to BMO customers and prospects
Advise customers on payment strategies and products
Execute sales and service activities according to approved procedures
Deliver exceptional customer service and build trust with clients
Develop and maintain long-term, profitable customer relationships
Execute loss mitigation processes for non-performing and high-risk accounts
Handle incoming calls professionally and efficiently
Identify customer needs and provide payment and collections strategy advice
Send client communications and process transactions
Collaborate with internal stakeholders and refer customers to appropriate business groups
Escalate complex or unresolved customer situations
Complete documentation and organize work information accurately
Participate in collections lifecycle activities and loss mitigation solutions
Analyze data and provide insights and recommendations
Integrate marketing promotions into customer conversations when appropriate
Maintain current knowledge of collections strategies, practices, trends, products, services, and regulations
Support continuous improvement initiatives
Apply BMO’s Risk Management Framework and make risk-informed decisions

Requirements

What you’ll need

Typically between 1–2 years of relevant experience
Post-secondary degree in related field of study desirable, or equivalent combination of education and experience
Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Knowledge of BMO products and services
Knowledge of competitive marketplace and trends in product offerings
Basic specialized knowledge
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical and problem-solving skills
Ability to maintain confidentiality of customer and Bank information
Ability to follow documented policies and procedures
Ability to work within approved risk, policy, legal and regulatory frameworks

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses
Other perks and rewards
In-depth training and coaching
Manager support
Network-building opportunities
Accommodations available on request during the selection process