Account Specialist – Medium Value at Risk (MVAR)

BMO U.S.

. Review and evaluate delinquent, medium-risk accounts for possible collections opportunities .

Posted 10/28/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$40,500 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Consumer Collections, including knowledge of relevant laws and BMO products, while delivering exceptional customer service and building long-term relationships. Proficient in analyzing data to inform payment strategies and executing loss mitigation processes effectively.

Highest-signal resume keywords

Consumer Collections KnowledgeRisk Management Framework ApplicationCustomer Relationship ManagementAnalytical and Problem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections StrategiesLoss Mitigation ProcessesData AnalysisPayment StrategiesDocumentation Management

Soft Skills

Customer ServiceCollaborationOrganizationTrust BuildingConfidentiality Maintenance

Industry Keywords

Regulatory EnvironmentMarket TrendsBMO Products and ServicesConsumer Collections LawsSales and Service Activities

About the role

Key responsibilities & impact

Review and evaluate delinquent, medium-risk accounts for possible collections opportunities
Provide collections-related sales and service to BMO customers and prospects
Advise customers on payment strategies and products
Fulfill sales and service activities according to approved procedures
Deliver exceptional customer service and build trust through expertise and responsive support
Develop rapport, credibility and long-term profitable customer relationships
Contact customers to obtain information needed to manage applications and communicate payment status
Execute loss mitigation processes for non-performing and high-risk accounts
Handle incoming calls professionally and efficiently
Probe customer needs and advise on payment and collections strategies
Send client communications, process transactions and coordinate with internal stakeholders
Integrate marketing promotions and programs into customer conversations
Serve as a support contact, resource and coach for Consumer Collections personnel
Analyze data and information to provide insights and recommendations
Manage customer-call transactions or refer matters to appropriate internal business groups
Escalate complex or unresolved customer situations to managers
Complete accurate documentation and organize work information
Participate in collections life-cycle activities and loss mitigation solutions, including loan modifications and liquidation options
Identify referrals to other business groups
Maintain knowledge of collections strategies, practices, trends, industry best practices and the regulatory environment
Support continuous improvement by identifying and implementing process changes
Complete complex and diverse tasks and handle escalations from other employees
Analyze issues and determine next steps
Apply risk-informed decisions aligned with business strategy, risk appetite, policies, laws and regulations

Requirements

What you’ll need

Typically 2–3 years of relevant experience
Post-secondary degree in a related field of study desirable, or equivalent combination of education and experience
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and the functional area
Knowledge of BMO products and services
Knowledge of the competitive marketplace and trends in product offerings
Specialized knowledge
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical and problem-solving skills
Ability to maintain confidentiality of customer and Bank information
Ability to follow documented policies and procedures
Ability to apply BMO’s Risk Management Framework and adhere to applicable policies, laws and regulations

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses
Other perks and rewards
In-depth training and coaching
Manager support and network-building opportunities
Accommodations available on request during the selection process