Assistant Manager, Bilingual – Quebec Student Loans

BMO U.S.

. Provide day-to-day delivery of lending operations processes, including loan administration and servicing .

Posted 9/17/2026full-timeMontréal • CanadaEntry Level💰 CA$45,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in lending operations processes, including loan administration and servicing, while effectively collaborating with stakeholders to enhance business results. Proficient in regulatory requirements and operational risk management, with strong analytical and problem-solving capabilities.

Highest-signal resume keywords

Lending Operations ProcessesRegulatory RequirementsAnalytical SkillsBilingual CommunicationStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan AdministrationData EntryProcess ImprovementPerformance MonitoringDocumentation ManagementRisk ManagementTransaction ProcessingService Request ManagementMS WordMS Excel

Soft Skills

Problem-SolvingCollaborationPrioritizationInfluenceVerbal Communication

Industry Keywords

LendingFinancial ServicesOperational RiskContinuous ImprovementClient Support

About the role

Key responsibilities & impact

Provide day-to-day delivery of lending operations processes, including loan administration and servicing
Support payments, transactions, service requests, administrative activities and stakeholder inquiries within SLAs
Collaborate with internal and external stakeholders to improve processes and achieve business results
Provide advice and guidance on implementation of solutions
Support strategic initiatives with internal and external stakeholders
Respond to standard and non-standard inquiries from business partners and external customers
Integrate information from multiple sources for efficient processes, analysis and reporting
Monitor and track performance and address issues
Support change management execution and sustainment activities
Resolve standard issues and escalate non-routine issues
Perform administrative documentation tasks and maintain records
Provide problem-solving support to junior staff
Participate in planning, testing and implementation of continuous improvement projects
Process service requests, transactions and activities accurately and timely within SLAs
Check and reconcile information and documentation; identify and resolve discrepancies
Data enter, review and verify loan information and documentation
Communicate and collaborate with stakeholders to deliver business objectives
Support development and implementation of new processes and systems
Maintain understanding of regulatory requirements and operational risks
Support development of tools and delivery of training
Make client calls when needed for complex cases or escalations
Attend the Montréal office twice per month

Requirements

What you’ll need

Typically 3–5 years of relevant experience
Post-secondary degree in a related field of study or an equivalent combination of education and experience
In-depth knowledge and experience using relevant systems and technology
In-depth knowledge and understanding of key products and services, processes and controls
In-depth knowledge of risk and regulatory requirements
Good prioritization skills
In-depth PC skills, including MS Word, Excel and PowerPoint
Specialized knowledge from education and/or business experience
In-depth verbal and written communication skills
In-depth collaboration and team skills
In-depth analytical and problem-solving skills
Influence skills
Fluency in French and English
Ability to support clients and team members inside and/or outside Quebec

Benefits

Comp & perks

Performance-based incentives
Discretionary bonuses
Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Accommodations available on request during the selection process