Associate, Cards Security

BMO U.S.

. Understand customer needs and provide credit- and lending-related sales and service to BMO customers or prospects .

Posted 10/6/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$35,500 - CA$50,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal lending and home financing products, providing tailored borrowing strategies and maintaining compliance with regulatory requirements. Proficient in delivering exceptional customer service and managing complex customer interactions effectively.

Highest-signal resume keywords

Personal Lending KnowledgeCustomer Service ExcellenceRegulatory ComplianceBilingual CommunicationCall Centre Technology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit Decision MakingLending Application ProcessingRisk Management FrameworkBorrowing Strategy AdviceDocumentation Accuracy

Soft Skills

Basic Communication SkillsBasic Organization SkillsBasic Collaboration Skills

Tools & Technologies

Call Centre TechnologyContact Centre Operational Processes

Industry Keywords

AML CompliancePrivacy Act ProvisionsConsumer ProvisionsMoney Laundering IdentificationCompetitive Marketplace Knowledge

About the role

Key responsibilities & impact

Understand customer needs and provide credit- and lending-related sales and service to BMO customers or prospects
Advise customers on borrowing strategies and products that meet their objectives
Fulfill sales and service activities in accordance with approved procedures
Identify and make referrals to other business groups
Work through various channels to deliver the desired customer experience and achieve business objectives
Probe to understand customer needs and provide personal banking and borrowing strategy advice
Manage transactional outcomes of customer contacts or defer to appropriate internal business groups
Escalate complex or unresolved customer situations to managers
Complete documentation to accurately process customer requests
Maintain current knowledge of personal banking and lending products, practices, and trends
Research and investigate lending applications following established processes
Handle customer contacts professionally and efficiently
Integrate marketing promotions and programs into customer conversations where appropriate
Maintain confidentiality of customer and Bank information
Identify and report suspected money laundering activity
Adhere to regulatory and compliance requirements, including AML, terrorist financing, FCAC consumer provisions, and Privacy Act provisions
Make credit decisions or recommendations in accordance with sound credit-granting principles and Bank policies
Use authorized credit qualifications to fulfill customer requests
Complete standardized tasks under supervision
Perform initial problem solving within established rules and escalate when required
Apply BMO's Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations

Requirements

What you’ll need

High school diploma or equivalent work experience
Knowledge of personal lending and home financing products
Knowledge of competitive marketplace and trends in product offerings
Knowledge of contact centre operational processes and policies
Knowledge of call centre technology, processes and metrics
Basic knowledge learned on the job
Basic verbal and written communication skills in a business environment
Basic organization skills in a business environment
Basic collaboration and team skills in a business environment
Fluency in French and English
Ability to support clients and team members inside and/or outside the province of Quebec

Benefits

Comp & perks

Performance-based incentives
Discretionary bonuses
Other perks and rewards
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Accommodations available on request during the selection process