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BMO U.S.

Associate Product Owner – IVR

BMO U.S.

. Lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect .

Posted 10/14/2026full-timeRemote • CanadaMid-Level💰 CA$70,000 - CA$150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Product Development and Lifecycle Management, with a strong focus on Customer Experience and Market Analysis. Proficient in Agile Methodologies and capable of driving cross-functional collaboration to enhance product usability and adoption.

Highest-signal resume keywords
Product DevelopmentProduct Lifecycle ManagementAgile MethodologiesMarket AnalysisCustomer Centricity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product Value PropositionTechnology Business Requirements DefinitionProcess ImprovementFinancial & Risk ManagementBusiness StrategyAnalytical Problem SolvingData Driven Decision MakingResearch and Information SynthesisDesign and DevelopmentBacklog Management
Soft Skills
Verbal & Written Communication SkillsCollaboration & Team SkillsInfluence SkillsLearning Agility
Tools & Technologies
Amazon ConnectIVR PlatformCCaaS Solution
Industry Keywords
InvestorLine BusinessVirtual Connect EcosystemGo-to-Market StrategiesRisk Management Framework

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect
  • Support migration of the IVR platform to the new CCaaS solution on Amazon Connect
  • Monitor platform performance and identify improvement opportunities
  • Drive feature enhancements to improve customer and employee experience
  • Develop and deliver the full product development lifecycle from strategic objectives through product launch and retirement
  • Research, investigate, select, and develop products and services bridging business requirements with technology capabilities
  • Drive product lifecycle activities including persona development, proof of concepts, backlog management, product activation, and retirement
  • Represent business needs to cross-functional product teams; clarify requirements, create acceptance criteria, prioritize backlog, and translate product vision into roadmap and actionable tasks
  • Define product goals, engage stakeholders, and lead product adoption
  • Define and prioritize the customer experience
  • Coordinate product management and development teams
  • Build and sustain cross-functional teams; monitor performance and address issues
  • Address adoption blockers through communications, documentation, and training
  • Establish go-to-market, pricing, and positioning strategies
  • Manage budget, timeline, and tactical product lifecycle components
  • Identify and analyze market trends to improve product usability
  • Validate that products and features are desirable, viable, and functional
  • Provide specialized consulting, analytical, and technical support
  • Identify, diagnose, and solve problems within established guidelines
  • Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with policy, laws, and regulations

Requirements

What you’ll need
  • Strong understanding of the InvestorLine business
  • Understanding of how the IVR platform integrates with and supports the broader Virtual Connect ecosystem
  • Foundational proficiency in Marketing Analysis and Creative thinking
  • Intermediate proficiency in Process Improvement and optimization, Business Strategy, Research and information synthesis, Business Operations, Financial & Risk Management, Product Management, Learning Agility, Customer centricity, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Influence skills, and Data driven decision making
  • Advanced proficiency in Product Development, Product Value Proposition and Go-to-Market Assets Definition, Design and Development, Technology Business Requirements Definition, Analysis and Mapping, and Product Lifecycle Management using Agile Methodologies
  • Typically 5–7 years of relevant experience
  • Post-secondary degree in a related field of study or equivalent combination of education and experience
  • Deep knowledge and technical proficiency gained through extensive education and business experience
  • Availability to work Eastern hours
  • Willingness to work fully remote

Benefits

Comp & perks
  • Performance-based incentives
  • Discretionary bonuses
  • Other perks and rewards
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
  • In-depth training and coaching
  • Manager support
  • Network-building opportunities
  • Tools and resources to reach new milestones
  • Accommodations available on request during the selection process