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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in lending operations processes, including loan administration, servicing activities, and compliance with regulatory requirements. Proficient in data analysis, reporting, and effective communication with stakeholders in both French and English.
Highest-signal resume keywords
Loan AdministrationData AnalysisRegulatory ComplianceProblem SolvingBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingData EntryReport GenerationTransaction ManagementRisk Management FrameworkDocumentation ReviewService Level AgreementsRegulatory RequirementsProcess ImprovementAnalytical Skills
Soft Skills
CollaborationOrganizationPrioritizationVerbal CommunicationWritten Communication
Tools & Technologies
MS WordMS ExcelMS PowerPoint
Industry Keywords
Lending OperationsLoan ServicingChange ManagementStakeholder EngagementOperational Risks
About the role
Key responsibilities & impact- Deliver critical lending operations processes, including loan administration and servicing activities
- Execute payments, transactions, service requests, administrative activities, and process fulfillment within relevant service level agreements
- Gather and format data into regular and ad-hoc reports and dashboards
- Support change management execution and sustainment activities
- Organize work information for accuracy and completeness
- Execute routine service requests, transactions, and queries
- Distribute, collect, and file documentation and information
- Provide problem-solving support for more junior staff
- Process service requests, transactions, and activities accurately and promptly
- Respond knowledgeably to stakeholder questions and requests
- Follow documented policies, procedures, and SLAs
- Check and reconcile information and documentation
- Identify and resolve discrepancies and escalate issues when necessary
- Data enter, review, and verify loan information and documentation
- Maintain loan records and documentation
- Communicate and collaborate with internal and external stakeholders
- Collaborate on developing and implementing new processes and systems and improving existing ones
- Maintain understanding of regulatory requirements and operational risks
- Support development of tools and delivery of training
- Complete complex and diverse tasks, including escalations
- Analyze issues and determine next steps
- Apply BMO’s Risk Management Framework and adhere to policies, laws, and regulations
Requirements
What you’ll need- Typically between 2 - 3 years of relevant experience
- Post-secondary degree in related field of study desirable or equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology – Good
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
- Knowledge of the risk and regulatory requirements of the business – Good
- Prioritization skills – Good
- PC skills (MS Word, Excel, PowerPoint) – Good
- Specialized knowledge
- Verbal and written communication skills – Good
- Organization skills – Good
- Collaboration and team skills – Good
- Analytical and problem solving skills – Good
- Fluent in French and English
Benefits
Comp & perks- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request for candidates taking part in all aspects of the selection process
