Bank Manager

BMO U.S.

. Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects .

Posted 10/6/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail banking products, branch operational processes, and regulatory compliance while effectively leading teams to achieve customer satisfaction and profitability goals. Proficient in data-driven decision-making and developing strategic business plans to drive growth and retention.

Highest-signal resume keywords

Retail Banking Products KnowledgeBranch Operational ProcessesData-Driven Decision-MakingTeam Leadership and DevelopmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Development StrategiesFinancial AnalysisCustomer Relationship ManagementPerformance Metrics MonitoringProblem ResolutionTechnical TrainingSales Performance AnalysisMarket Trend AnalysisRisk Management FrameworkCold Calling

Soft Skills

Coaching and MentoringCollaborationCommunicationInfluenceAnalytical Thinking

Tools & Technologies

Branch TechnologiesCustomer Service PlatformsData Analysis ToolsPerformance Tracking SystemsMarketing Programs

Certifications & Qualifications

Federal Registration with Nationwide Mortgage Licensing SystemCriminal Background ReviewCredit History Evaluation

Industry Keywords

Personal BankingCredit Card ServicesRetail BankingFinancial ObjectivesCompliance StandardsAudit StandardsDiversity and InclusionCustomer ExperienceBranch Revenue GrowthSuspicious Activity Reporting

About the role

Key responsibilities & impact

Guide, direct, and coach employees to deliver exceptional service to BMO customers and prospects
Advise customers on products and strategies aligned with their financial objectives
Identify and make referrals to other business groups
Support sales and customer-service activities to achieve customer experience and profitability goals
Foster BMO’s purpose, values, diversity, and inclusion culture
Build interdependent teams and develop, retain, and enable talent
Improve team performance, recognize and reward performance, coach employees, and manage poor performance
Create business-development strategies to grow the business, maximize branch revenue, sales, and customer satisfaction, and minimize operating losses
Develop and execute the branch business plan to drive growth, wallet share, retention, and acquisition
Identify customer personal-banking and credit-card needs and integrate marketing programs into customer conversations
Conduct cold calls and build community networks for new customer relationships and referrals
Support community involvement and maintain relationships with key branch customers and prospects
Resolve customer issues and complex or unresolved situations
Recommend and implement solutions based on business analysis
Develop strategic plans, determine priorities, and revise work plans
Monitor sales and service performance, identify gaps, and implement action plans
Analyze data and information to provide insights and recommendations
Communicate goals, plans, and assignments to achieve financial and service goals
Lead implementation of new branch programs, products, processes, and regional/national initiatives
Monitor service-request and problem-resolution processes
Provide technical training and support to branch employees
Plan and control unit operating expenses
Maintain knowledge of personal banking and credit-card industries, practices, and trends
Build stakeholder relationships and maintain customer and Bank confidentiality
Identify and report suspicious activity related to money laundering
Comply with legal and regulatory requirements and apply BMO’s Risk Management Framework

Requirements

What you’ll need

Typically 5–7 years of relevant experience
Post-secondary degree in a related field of study or equivalent combination of education and experience
Previous supervisory or management experience
In-depth knowledge of retail banking products and services
In-depth knowledge of competitive marketplace and product-offering trends
In-depth knowledge of branch operational processes and policies
In-depth knowledge of branch technologies, processes, and performance metrics
In-depth knowledge of applicable regulations, audit standards, policies, procedures, and directives
Deep knowledge and technical proficiency gained through extensive education and business experience
In-depth verbal and written communication skills
In-depth collaboration and team skills
In-depth analytical and problem-solving skills
In-depth influence skills
In-depth data-driven decision-making skills
Federal registration with the Nationwide Mortgage Licensing System and Registry required for U.S. consumer-loan origination
Criminal background review and credit history evaluation required
Restrictions on performing in a real estate agent capacity
Compliance with applicable legal and regulatory requirements

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses
Other perks and rewards
In-depth training and coaching
Manager support and network-building opportunities
Reasonable accommodations for individuals with disabilities