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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in promoting and selling insurance products while providing tailored client-first solutions. Proficient in managing complex cases, ensuring compliance, and delivering exceptional client experiences.
Highest-signal resume keywords
Life License Qualification Program (LLQP)Bilingualism in French and EnglishValid OTL Insurance LicenseExperience in Call Center EnvironmentKnowledge of Life Insurance Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales GrowthClient RetentionData AnalysisSolution ImplementationObjection HandlingTraining DevelopmentAdministrative FunctionsRisk Management FrameworkCompliance and RegulationsLife Insurance Law
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationProblem-SolvingInfluence Skills
Certifications & Qualifications
Life License Qualification Program (LLQP)Valid OTL Insurance License
Industry Keywords
Insurance ProductsConsultative SolutionsStakeholder RelationshipsCross-SellingClient Experience
About the role
Key responsibilities & impact- Promote and sell insurance products and solutions through inbound and outbound channels
- Uncover insurance needs and provide tailored, consultative, client-first solutions
- Drive sales growth and meet individual targets
- Deliver the desired client experience to customers and prospects
- Maximize cross-selling, referrals, and client retention opportunities
- Follow authorized scripts, processes, and procedures
- Manage complex cases and high-end sales
- Provide advice and guidance on solution implementation
- Maintain relevant licenses and satisfy continuing education and Errors & Omissions Insurance requirements
- Support strategic initiatives with internal and external stakeholders
- Build effective stakeholder relationships and ensure alignment
- Analyze data and information to provide insights and recommendations
- Answer technical life insurance questions for licensed agents
- Develop program scripting, objection handling, and training
- Ensure legal and compliance requirements related to sales are met
- Design and develop tools and training programs, including possible training delivery
- Complete administrative functions such as sales reports and follow-up on pending business
- Collaborate with internal stakeholders to build capability and drive business growth
- Apply BMO’s Risk Management Framework and make risk-informed decisions
Requirements
What you’ll need- Typically 3–5 years of relevant experience
- Post-secondary degree in related field of study or equivalent combination of education and experience
- Bilingualism in French and English is required
- Must meet licensing and certification requirements for the team, branch, and jurisdiction
- Life License Qualification Program (LLQP) or Level 2 license in Ontario/Quebec equivalent for Life Insurance products
- Valid OTL insurance license in Ontario and/or Quebec for Other Than Life Insurance products
- Expectation to work towards the A&S/LLQP license within 3 months of employment for Other Than Life Insurance products
- Experience in a call center environment preferred
- Working knowledge of life insurance products, life insurance product application, life insurance law, compliance, and regulations
- Specialized knowledge from education and/or business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- Fluent in French and English
Benefits
Comp & perks- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
