Home Advisor

BMO U.S.

. Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects .

Posted 10/8/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$37,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in personal banking and lending products, providing tailored borrowing strategies and maintaining compliance with regulatory requirements. Strong ability to analyze customer needs and deliver exceptional service while managing complex transactions and training junior associates.

Highest-signal resume keywords

Personal Lending KnowledgeCustomer Service ExcellenceRegulatory Compliance (AML, Privacy Act)Credit Decision-MakingCall Centre Operational Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit Decision-MakingPersonal Lending KnowledgeHome Financing ProductsRisk Management FrameworkLending Application ResearchDocumentation AccuracyBorrowing Strategy AdviceMarket Trend AnalysisContact Centre TechnologySuspicious Activity Reporting

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCollaboration SkillsAnalytical Problem Solving

Certifications & Qualifications

Term Investment Qualified

Industry Keywords

Customer ExperienceSales and Service ActivitiesConfidentialityBusiness ObjectivesTraining and CoachingEscalation ProceduresFinancial Consumer Agency of Canada (FCAC)Terrorist Financing Compliance

About the role

Key responsibilities & impact

Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects
Advise customers on borrowing strategies and products that meet their objectives
Fulfill sales and service activities in accordance with approved procedures
Identify and make referrals to other business groups
Work through various channels to deliver the desired customer experience and achieve business objectives
Provide training and coaching to junior associates as needed
Probe to understand customer needs and provide personal banking and borrowing strategy advice
Manage transactional outcomes of customer contacts or defer to appropriate internal business groups
Escalate complex or unresolved customer situations to managers
Complete documentation to ensure customer requests are accurately processed
Maintain current knowledge of personal banking and lending products, practices, and trends
Research and investigate lending applications following established processes
Handle customer contacts in an informed, professional, and efficient manner
Integrate marketing promotions and programs into customer conversations
Maintain confidentiality of customer and Bank information
Identify and report suspicious patterns related to money laundering
Adhere to regulatory and compliance requirements, including AML, terrorist financing, FCAC, and Privacy Act requirements
Make credit decisions or recommendations in accordance with credit-granting principles and Bank policies
Use authorized credit qualifications to fulfill customer requests
Complete complex and diverse tasks within established rules and limits
Analyze issues and determine next steps
Apply BMO's Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, policies, laws, and regulations

Requirements

What you’ll need

Typically between 2 – 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
Knowledge of personal lending and home financing products
Knowledge of competitive marketplace and trends in product offerings
Knowledge of contact centre operational processes and policies
Knowledge of call centre technology, processes and metrics
Term Investment Qualified (as required)
Specialized knowledge
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical and problem solving skills

Benefits

Comp & perks

Commission structure
Performance-based incentives
Discretionary bonuses
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Accommodations available on request for candidates taking part in all aspects of the selection process