Inbound Analyst – US Fraud

BMO U.S.

. Handle inbound customer calls related to suspected fraud, unauthorized transactions, account restrictions, and card security concerns .

Posted 10/5/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$37,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention and risk management within the banking sector, utilizing strong analytical and problem-solving skills to investigate and resolve customer issues while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Fraud PreventionRisk ManagementCustomer ServiceAnalytical SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud Detection ToolsAccount Risk AssessmentTransaction VerificationDocumentation SkillsFraud Investigation

Soft Skills

Communication SkillsProblem-SolvingAttention to DetailCollaborationTime Management

Tools & Technologies

Banking ProductsFraud Risk Management SystemsCustomer Relationship Management Software

Industry Keywords

Financial ServicesBanking OperationsCustomer ExperienceOperational EfficiencyFraud Trends

About the role

Key responsibilities & impact

Handle inbound customer calls related to suspected fraud, unauthorized transactions, account restrictions, and card security concerns
Investigate potentially fraudulent activity by reviewing account details, transaction history, and available fraud detection tools
Authenticate customers and assess account risk in accordance with bank policies, procedures, and regulatory requirements
Make risk-based decisions regarding account restrictions, card closures, transaction verification, and fraud mitigation actions
Educate customers on fraud prevention, account security, and available banking protections
Document customer interactions, investigative findings, and actions taken
Identify and escalate suspicious activity, emerging fraud trends, and high-risk situations
Resolve customer inquiries while balancing customer experience with effective fraud risk management
Meet established service level, quality, productivity, and compliance standards
Collaborate with internal partners and support groups to resolve complex fraud cases and customer concerns
Maintain knowledge of fraud trends, bank products, procedures, and regulatory requirements
Contribute ideas and feedback to improve fraud processes, operational efficiency, and customer experience
Apply sound judgment and critical thinking to protect customers, bank assets, and the organization's reputation

Requirements

What you’ll need

Strong customer service and communication skills
Ability to investigate, analyze, and resolve complex customer situations
Demonstrated problem-solving and decision-making abilities
Strong attention to detail and documentation skills
Ability to work in a fast-paced, high-volume call center environment
Experience in fraud prevention, financial services, banking operations, or customer service is an asset
Knowledge of fraud risk management, banking products, and regulatory requirements is considered an asset
Strong collaboration, organizational, and time management skills
Proficiency using multiple systems and applications simultaneously

Benefits

Comp & perks

Performance-based incentives
Discretionary bonuses
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Accommodations available on request during the selection process