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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in wealth and investment strategies, with a strong focus on customer needs and regulatory compliance. Proficient in achieving sales targets while maintaining confidentiality and adhering to risk management frameworks.
Highest-signal resume keywords
Wealth ManagementInvestment StrategiesSales Target AchievementRisk Management FrameworkCanadian Securities Course (CSC)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investment Products KnowledgeRegulatory ComplianceAnalytical SkillsProblem-Solving SkillsCustomer ServiceDocumentation CompletionMarket Trend AnalysisOutbound Sales CallsTransaction ManagementSuspicious Activity Reporting
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsCollaboration SkillsTeamwork
Certifications & Qualifications
Canadian Securities Course (CSC)IFIC CourseIIROC License
Industry Keywords
Anti-Money LaunderingTerrorist FinancingPrivacy ActBMO Investment ProductsConsumer Provision Requirements
About the role
Key responsibilities & impact- Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects
- Advise customers on wealth and investment strategies and products aligned with their objectives
- Fulfill sales and service activities according to approved procedures
- Identify and refer customers to other business groups as needed
- Make outbound calls and proactively identify opportunities to enhance customer experience with suitable investment products
- Monitor consumer needs, industry trends, best practices, and the regulatory environment
- Provide professional-quality sales and service for customer and prospect inquiries, issues, and requests
- Probe to understand customers' unique investment needs and advise them accordingly
- Achieve sales targets focused on relevant investment products
- Manage transactional outcomes of customer contacts or refer matters to appropriate internal business groups
- Escalate complex or unresolved customer situations to senior managers
- Complete required documentation after customer interactions
- Maintain current knowledge of investment markets, practices, and trends and integrate it into customer conversations
- Integrate marketing promotions and programs into customer conversations where appropriate
- Maintain confidentiality of customer and Bank information
- Identify and report suspicious activity patterns related to money laundering
- Adhere to regulatory and compliance requirements
- Complete complex and diverse tasks within established rules and limits, including escalations from other employees
- Analyze issues and determine next steps
- Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite
Requirements
What you’ll need- Typically 2–3 years of relevant experience
- Post-secondary degree in related field of study desirable or equivalent combination of education and experience
- High school diploma or equivalent work experience
- Knowledge of competitive marketplace trends and product offerings
- Knowledge of BMO Investment / BMO InvestorLine products and services
- Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative
- Some understanding of Risk Management & Compliance
- Specialized knowledge
- Good verbal and written communication skills
- Good organization skills
- Good collaboration and team skills
- Good analytical and problem-solving skills
- Ability to comply with Anti-Money Laundering and Terrorist Financing reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions
- Ability to maintain confidentiality of customer and Bank information
- Ability to apply BMO's Risk Management Framework and comply with applicable policies, laws, and regulations
Benefits
Comp & perks- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Accommodations available on request during the selection process
