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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in wealth and investment strategies, with a strong focus on achieving sales targets and providing exceptional customer service. Maintains compliance with regulatory requirements while effectively analyzing customer needs and market trends.
Highest-signal resume keywords
Wealth And Investment StrategiesSales Target AchievementCanadian Securities Course (CSC)Risk Management And ComplianceBMO Investment Products Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investment Product KnowledgeSales And Service ActivitiesCustomer Needs AnalysisDocumentation CompletionMarket Trend Monitoring
Soft Skills
Verbal Communication SkillsWritten Communication SkillsOrganizational SkillsCollaboration SkillsAnalytical Problem-Solving Skills
Certifications & Qualifications
IFIC CourseIIROC License
Industry Keywords
AML/ATF CompliancePrivacy ActRisk Management FrameworkInvestment MarketsCustomer Experience Enhancement
About the role
Key responsibilities & impact- Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects
- Advise customers on wealth and investment strategies and products that meet their objectives
- Fulfill sales and service activities in accordance with approved procedures
- Identify and make referrals to other business groups as needed
- Make outbound calls and proactively identify opportunities to enhance customer experience with suitable investment products
- Monitor consumer needs, industry trends, best practices, and regulatory requirements
- Provide professional-quality sales and service for customer and prospect inquiries, issues, and requests
- Probe to understand customer needs and advise them on unique investment needs
- Achieve sales targets focused on relevant investment products
- Manage transactional outcomes or refer matters to appropriate internal business groups
- Escalate complex or unresolved customer situations to senior managers
- Complete required documentation after customer interactions
- Maintain current knowledge of investment markets, practices, and trends
- Integrate marketing promotions and programs into customer conversations where appropriate
- Maintain confidentiality of customer and Bank information
- Identify and report suspicious patterns related to money laundering
- Adhere to AML/ATF, FCAC, Privacy Act, risk management, compliance, and other regulatory requirements
- Complete complex and diverse tasks and handle escalations from other employees
- Analyze issues and determine next steps
- Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations
Requirements
What you’ll need- Typically between 2–3 years of relevant experience
- Post-secondary degree in a related field of study desirable or an equivalent combination of education and experience
- High school diploma or equivalent work experience
- Knowledge of competitive marketplace trends and product offerings
- Knowledge of BMO Investment / BMO InvestorLine products and services
- Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative
- Some understanding of Risk Management & Compliance
- Specialized knowledge
- Good verbal and written communication skills
- Good organization skills
- Good collaboration and team skills
- Good analytical and problem-solving skills
Benefits
Comp & perks- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
- Other perks and rewards
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Accommodations available on request during the selection process
