Loss Mitigation Relationship Manager

BMO U.S.

. Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities .

Posted 10/21/2026full-timeUnited StatesMid-LevelSenior💰 $42,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Consumer Collections, including knowledge of credit qualifications, regulatory compliance, and effective negotiation strategies. Proven ability to build customer relationships, analyze accounts, and implement loss mitigation solutions.

Highest-signal resume keywords

Consumer Collections ExperienceCredit Qualifications KnowledgeRegulatory Compliance ExpertiseAnalytical Problem-Solving SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss Mitigation ProcessesPayment StrategiesData AnalysisAccount ReviewDocumentation Accuracy

Soft Skills

Verbal Communication SkillsWritten Communication SkillsCollaboration SkillsInfluence SkillsProblem-Solving Skills

Industry Keywords

Consumer CollectionsFederal LawsState/Provincial LawsBMO Products and ServicesCompetitive Marketplace Trends

About the role

Key responsibilities & impact

Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities
Understand customer needs and provide collections-related sales and service
Advise customers on payment strategies and products
Deliver exceptional customer service and build trust
Send client communications and coordinate transaction processes with operations partners
Develop and maintain profitable customer relationships and expand share of wallet
Contact customers to obtain information and communicate payment/application status
Handle incoming calls professionally and efficiently
Address complex escalated customer requests and transactions
Probe customer needs and advise on payment and collections strategies
Integrate marketing promotions and programs into customer conversations
Execute loss mitigation processes for non-performing and high-risk accounts
Provide implementation advice and guidance to assigned business/groups
Support strategic initiatives with internal and external stakeholders
Develop action plans and solutions to maximize recovery and safeguard the Bank’s interests
Serve as a support contact, resource, and coach for Consumer Collections personnel
Negotiate while adhering to applicable guidelines, requirements, and regulations
Review accounts, analyze collection probability, and provide recommendations
Gather and format data for regular and ad-hoc reports and dashboards
Develop and execute short-term tactics and plans
Manage customer-call transactions and refer matters to appropriate internal groups
Escalate complex or unresolved situations to managers
Complete documentation accurately
Integrate information from multiple sources to improve processes, analysis, and reporting
Lead or participate in designing, implementing, and managing business/group processes
Support development and promotion of business/group programs
Identify business needs and design/develop tools and training programs
Collaborate in the collections lifecycle and execute loss mitigation solutions, including loan modifications and liquidation options
Follow documented policies and procedures
Identify referrals to other business groups
Maintain knowledge of collections strategies, practices, trends, products, and regulatory requirements
Maintain confidentiality of customer and Bank information
Support continuous improvement initiatives
Propose creative solutions and solve problems independently
Make risk-informed decisions aligned with business strategy and applicable policies, laws, and regulations

Requirements

What you’ll need

Typically between 3 - 5 years of relevant experience
Post-secondary degree in a related field of study or an equivalent combination of education and experience
Knowledge of Credit Qualifications and associated credit knowledge and skills according to established qualification standards
Good knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and the functional area
Good knowledge of BMO products and services
Knowledge of the competitive marketplace and trends in product offerings
Specialized knowledge from education and/or business experience
In-depth verbal and written communication skills
In-depth collaboration and team skills
In-depth analytical and problem-solving skills
In-depth influence skills
Ability to apply the Risk Management Framework and comply with applicable policies, laws and regulations

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses
Other perks and rewards
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources for professional growth
Reasonable accommodations for individuals with disabilities