Mortgage Specialist

BMO U.S.

. Cultivate, build, and manage referral-network relationships to create a pipeline of new mortgage business .

Posted 11/1/2026full-timeNanaimo • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage lending processes, customer advocacy, and relationship management while effectively executing marketing and sales initiatives. Possesses strong analytical, problem-solving, and communication skills to support strategic objectives and enhance customer experiences.

Highest-signal resume keywords

Mortgage Lending ProcessCustomer ServiceSales Opportunities IdentificationRelationship ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit KnowledgePersonal LendingData AnalysisRisk Management FrameworkMortgage DocumentationFinancial TransactionsMarket AnalysisSales Program DevelopmentHome Financing ApplicationsCompliance Guidelines

Soft Skills

Interpersonal SkillsNegotiation SkillsCollaboration SkillsProblem-Solving SkillsInfluence Skills

Tools & Technologies

BMO Internal SystemsReporting Dashboards

Industry Keywords

Real Estate IndustryMortgage MarketBanking ProductsCommunity PresenceTrade ShowsConferences

About the role

Key responsibilities & impact

Cultivate, build, and manage referral-network relationships to create a pipeline of new mortgage business
Identify sales opportunities and refer customers to appropriate BMO colleagues
Develop and execute marketing and sales programs, promotions, and initiatives
Contact referral and origination sources and develop local partnerships for home financing discussions
Search for cross-sell and up-sell opportunities to achieve sales and profitability goals
Expand the referral network and generate mortgage originations
Establish BMO’s community presence through trade shows, conferences, and related events
Advocate for customers during mortgage application and processing
Guide customers through mortgage application and processing activities
Partner with branch teams to hand off customers, finalize mortgage documentation, and refer non-mortgage needs
Resolve or escalate issues and ensure funds are advanced in a timely manner
Provide professional customer service and identify needs for banking products
Stay current on consumer needs, industry trends, best practices, and regulatory requirements
Develop solutions and recommendations aligned with business strategy and stakeholder needs
Support strategic initiatives with internal and external stakeholders
Conduct analysis and assessment to resolve strategic issues
Liaise with BMO teams and customers to complete home financing applications
Document updates in BMO’s internal systems
Analyze data and prepare regular and ad-hoc reports and dashboards
Execute routine service requests and transactions within service-level agreements
Complete transactions in compliance with applicable guidelines and requirements
Apply BMO’s Risk Management Framework and make risk-informed decisions

Requirements

What you’ll need

Typically 3–5 years of relevant experience
Post-secondary degree in a related field of study or an equivalent combination of education and experience
Credit qualifications and associated credit knowledge and skills according to credit portfolio requirements and qualification standards, if applicable
In-depth understanding of the mortgage lending process and applicable regulatory requirements
Strong interpersonal, sales, customer service, and negotiation skills
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management
Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management
Strong knowledge of the broader real estate industry and mortgage market
Specialized knowledge from education and/or business experience
In-depth verbal and written communication skills
In-depth collaboration and team skills
In-depth analytical and problem-solving skills
In-depth influence skills

Benefits

Comp & perks

Commission structure
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Industry-leading training and support
Manager support and coaching
Network-building opportunities
Inclusive, equitable, and accessible workplace
Accommodations available during the selection process