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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in User Acceptance Testing (UAT) within Commercial Lending systems, translating business requirements into effective test scenarios and ensuring thorough documentation and communication of findings. Strong ability to troubleshoot issues and collaborate with cross-functional teams to enhance system functionality and user support.
Highest-signal resume keywords
User Acceptance Testing (UAT)Commercial Lending SystemsBusiness Requirements AnalysisDefect Identification and DocumentationMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Acceptance Testing (UAT)Test Case DevelopmentCommercial Lending KnowledgeBusiness Requirements TranslationDefect RetestingRegression TestingAnalytical Problem-SolvingDocumentation Accuracy
Soft Skills
Strong Communication SkillsOrganizational SkillsCustomer Service OrientationCollaborationAdaptability
Tools & Technologies
ALMMicrosoft Office SuiteBMO Commercial Lending SystemsRRTLTSAPMSLivelink
Certifications & Qualifications
Bachelor’s Degree in Business or Finance
Industry Keywords
Commercial BankingFinancial ServicesUnderwritingPortfolio ManagementPolicies and Regulations
About the role
Key responsibilities & impact- Support UAT activities for Commercial Lending system enhancements, projects and releases
- Review business requirements, acceptance criteria and solution documentation to understand expected system functionality
- Translate business and system requirements into business-focused UAT test scenarios and test cases
- Execute assigned test cases and maintain complete and accurate testing evidence
- Identify, document and communicate defects, unexpected system behavior and potential requirement gaps
- Partner with Product Owners, Technology Business Analysts, developers and testing partners to investigate defects and clarify expected functionality
- Perform defect retesting and regression testing to validate solutions prior to implementation
- Communicate testing progress, dependencies, blockers and emerging risks
- Participate in requirements reviews, test planning, defect discussions and release-readiness activities
- Provide timely and professional support to Commercial Lending system users
- Monitor and respond to inquiries received through established support channels
- Research system functionality, business processes and known issues to determine appropriate solutions
- Troubleshoot user-reported issues and distinguish between questions, process issues, potential defects and enhancement opportunities
- Collaborate with teammates, Product Owners, Technology partners and subject matter experts to resolve complex inquiries
- Communicate findings, resolutions, workarounds and next steps to business users
- Escalate unresolved or higher-risk issues through appropriate channels
- Identify recurring questions and support trends and help develop reusable guidance and knowledge resources
- Promote knowledge sharing across the team
- Develop working relationships across Lending Business Technology, Commercial Banking and Technology
- Ask thoughtful questions and proactively identify unclear requirements, process gaps and potential implementation risks
- Communicate technical or system information in clear, business-friendly language
- Drive assigned testing activities and support inquiries through completion
- Produce comprehensive UAT test cases reflecting business requirements
- Build working knowledge across the Commercial Lending system suite
Requirements
What you’ll need- Minimum 2 years of experience working with Commercial Lending, Commercial Banking, credit or related financial services processes
- Experience supporting business technology solutions, system implementations, user acceptance testing or application support
- 1-2 years of experience managing competing priorities in fast-paced environments
- Solid knowledge of Commercial Banking underwriting, portfolio management, products, policies and regulations
- Ability to interpret business requirements and translate them into meaningful test scenarios
- Strong organizational and project coordination skills
- Ability to work independently and influence without authority
- Bachelor’s degree in Business or Finance
- Experience with BMO’s Commercial Lending systems and/or commercial credit underwriting processes
- Experience developing and executing UAT test cases
- Proficient in Microsoft Office Suite (Word, Excel & PowerPoint) and ALM
- Knowledge of BMO Commercial Bank Systems, including RRT, LTS, APMS and Livelink, preferred
- Ability to troubleshoot and resolve issues within Commercial Lending Systems, adhering to policies and process guidelines
- Knowledge of the user acceptance testing (UAT) lifecycle is an asset
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills with the ability to independently investigate issues
- Strong attention to detail and demonstrated ability to produce accurate, complete documentation
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
- Ability to work independently while collaborating effectively across internal and external business partners
- Strong customer service orientation and commitment to providing timely, accurate support
- Collaboration and stakeholder engagement
- Adaptability
Benefits
Comp & perks- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident insurance
- Life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones