Senior Manager, Collections – Strategic Initiatives

BMO U.S.

. Implement processes, changes, transformation, workflow, process mapping and projects for the Collections Team .

Posted 11/6/2026full-timeRemote • CanadaSenior💰 CA$85,500 - CA$185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing collections processes and projects, with a strong focus on data-driven decision-making and cross-group collaboration. Proven ability to lead teams, influence stakeholders, and implement strategic initiatives aligned with organizational goals.

Highest-signal resume keywords

Subject Matter Expertise In CollectionsData-Driven Decision-MakingAnalytical And Problem-Solving SkillsInfluence SkillsCollaboration And Team Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess MappingChange ManagementBusiness Case DevelopmentPerformance MonitoringStakeholder ManagementStrategic PlanningData AnalysisRisk ManagementSolution Development

Soft Skills

Verbal CommunicationWritten CommunicationCoachingNegotiationTeam Leadership

Industry Keywords

Collections Business DomainRegulationsPoliciesBusiness StrategyEmerging IssuesCross-Business CoordinationLogistical SupportPerformance TrackingStakeholder EngagementChange Implementation

About the role

Key responsibilities & impact

Implement processes, changes, transformation, workflow, process mapping and projects for the Collections Team
Design, develop, manage and implement assigned projects from business case development through execution
Work across BMO to deliver project and program results aligned with group goals
Foster a culture aligned to BMO’s purpose, values and strategy
Build interdependent teams collaborating across functional and operating groups
Attract, retain and enable the career development of top talent
Improve team performance, recognize and reward performance, coach employees and manage poor performance
Manage people and lead a team capable of delivering desired business results
Provide strategic input and recommendations to senior leaders
Act as a subject matter expert on relevant regulations and policies
Influence and negotiate to achieve business objectives
Identify emerging issues and trends to inform decision-making
Manage multiple programs and projects and resolve conflicting priorities
Assist in developing strategic plans and keep stakeholders informed
Define business requirements for analytics and reporting
Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment
Lead communication strategy development to influence or change behaviour
Lead execution of strategic initiatives and adapt as needed to ensure quality
Manage relationships on assigned projects and ensure alignment with enterprise and group goals
Develop solutions and recommendations based on business strategy and stakeholder needs
Participate in project and program design and provide subject matter expertise
Conduct analysis to inform strategic recommendations
Collaborate with internal and external stakeholders on program and solution design, development and implementation
Analyze data and information to provide insights and recommendations
Monitor and track performance and address issues
Drive cross-business/group coordination and logistical support for change implementation
Identify implementation enablers and key issues, escalate risks and offer solutions
Operate at a group/enterprise-wide level as a specialist resource to senior leaders and stakeholders
Apply expertise and creative problem-solving to complex, ambiguous and non-routine situations
Implement changes in response to shifting trends
Perform additional work or accountabilities as assigned

Requirements

What you’ll need

Typically 7+ years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Subject matter expertise in Collections business domain, regulations, systems and processes — Expert
Verbal and written communication skills — In-depth / Expert
Analytical and problem-solving skills — In-depth / Expert
Influence skills — In-depth / Expert
Collaboration and team skills, with a focus on cross-group collaboration — In-depth / Expert
Able to manage ambiguity
Data-driven decision-making — In-depth / Expert
Ability to take measured risks while applying BMO’s Risk Management Framework and adhering to applicable policies, laws and regulations

Benefits

Comp & perks

Performance-based incentives
Discretionary bonuses
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Accommodations available on request for candidates taking part in all aspects of the selection process