Senior Service Representative

BMO U.S.

. Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers .

Posted 11/10/2026full-timeRemote • CanadaSenior💰 CA$40,500 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Investment Operations by executing processes and adhering to financial and regulatory controls. Proficient in data analysis, stakeholder communication, and problem-solving to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Investment Operations SupportData Analysis and ReportingRegulatory Compliance KnowledgeCustomer Service SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTransaction ProcessingReport GenerationRisk Management FrameworkFinancial ControlsOperational GuidelinesService Level AgreementsRegulatory RequirementsProcess ImprovementAd-Hoc Reporting

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCollaboration SkillsPrioritization Skills

Tools & Technologies

MS WordMS ExcelMS PowerPoint

Industry Keywords

Investment ProductsStakeholder RelationshipsChange ManagementOperational RisksService Delivery

About the role

Key responsibilities & impact

Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers
Executes and delivers Investment product and service processes while adhering to financial and regulatory controls and operational guidelines
Gathers and formats data into regular and ad-hoc reports and dashboards
Supports change management through execution and sustainment activities
Acts as a problem-solving resource for more junior staff
Organizes work information to ensure accuracy and completeness
Executes service requests, transactions, and queries within relevant service level agreements
Processes transactions, activities, and services accurately and timely in response to stakeholder requests
Responds to internal and external stakeholder questions and requests
Follows documented policies and procedures to meet service level agreements
Checks and reconciles information and documentation
Analyzes data and information to provide insights and recommendations
Identifies, analyzes, resolves, or escalates issues and problems
Communicates and collaborates with internal and external stakeholders
Develops and maintains stakeholder relationships to fulfill service delivery expectations
Maintains understanding of regulatory requirements and operational risks
Collaborates on development and implementation of new processes and systems and improvements to existing ones
Supports development of tools and delivery of training
Completes complex and diverse tasks and handles escalations from other employees
Analyzes issues and determines next steps
Applies BMO’s Risk Management Framework and makes risk-informed decisions aligned with business strategy and applicable policies, laws, and regulations

Requirements

What you’ll need

Typically between 2 - 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
Knowledge and experience using relevant systems and technology – Good
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
Knowledge of the risk and regulatory requirements of the business – Good
Prioritization skills – Good
Customer service skills – Good
PC skills (MS Word, Excel, PowerPoint) – Good
Specialized knowledge
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Accommodations available on request for candidates taking part in all aspects of the selection process