Service Representative III

BMO U.S.

. Conduct investigations to identify, assess, make decisions on, and report activity indicating exposure to financial crimes .

Posted 10/30/2026full-timeUnited StatesJuniorMid-Level💰 $41,500 - $65,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial crime investigations, risk management, and regulatory compliance while ensuring effective dispute resolution and customer service improvements. Proficient in data analysis and reporting to support decision-making and enhance operational efficiency.

Highest-signal resume keywords

Financial Crime InvestigationRisk Management FrameworkRegulatory ComplianceData AnalysisDispute Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentChargeback ProcessingEvidence CollectionIncident ReportingData FormattingProcess ImprovementThreat EvaluationIntelligence-Based DetectionCustomer OutreachDocumentation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizationCollaborationAnalytical SkillsProblem-Solving

Industry Keywords

Financial CrimesBanking ProductsRegulatory RequirementsRisk CultureCustomer Experience

About the role

Key responsibilities & impact

Conduct investigations to identify, assess, make decisions on, and report activity indicating exposure to financial crimes
Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures
Provide subject matter expertise and oversight of criminal risk using intelligence-based detection and research
Manage complex dispute resolution activities, including customer outreach, post-chargeback recovery, and regulatory compliance
Oversee the end-to-end dispute lifecycle, including chargeback processing and recovery opportunities
Ensure accurate claim handling, risk mitigation, regulatory compliance, and positive customer experience
Develop recommendations for process and customer service improvements
Monitor and analyze information from detection systems, tools, reports, or manual sources
Support evidence collection for incident reports, loss prevention, litigation, prosecution, management information, statistics, and process improvements
Document investigation actions and findings in account/case files
Gather and format data into regular and ad-hoc reports and dashboards
Analyze data to provide insights and recommendations
Execute routine service requests, transactions, and queries within service level agreements
Notify and provide information and instructions to internal/external stakeholders regarding incidents
Complete complex tasks and handle escalations
Analyze issues and determine next steps
Apply BMO’s Risk Management Framework, Risk Culture, and approved Risk Appetite

Requirements

What you’ll need

Typically 2–3 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset
Knowledge of banking products, services, processes, and organization is an asset
Specialized knowledge
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical and problem-solving skills

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Performance-based incentives
Discretionary bonuses
Other perks and rewards