Spécialiste bilingue, Services des prêts – cartes de crédit

BMO U.S.

. Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects .

Posted 10/28/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$40,500 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in personal lending and home financing products while providing exceptional customer service and sales support. Capable of analyzing customer needs, making informed credit decisions, and ensuring compliance with relevant regulations.

Highest-signal resume keywords

Personal Lending KnowledgeCredit Decision MakingAnti-Money Laundering ComplianceCustomer Service ExcellenceCall Centre Operational Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit Granting PrinciplesLending Application AnalysisDocumentation ProcessingRisk Management FrameworkBorrowing Strategies

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCollaboration SkillsAnalytical Problem-Solving

Tools & Technologies

Call Centre TechnologyContact Centre ProcessesMetrics Analysis

Certifications & Qualifications

Term Investment Qualified

Industry Keywords

Personal BankingFinancial Consumer Agency of CanadaPrivacy ActTerrorist Financing ReportingMarket Trends

About the role

Key responsibilities & impact

Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects
Advise customers on borrowing strategies and products that meet their objectives
Fulfill sales and service activities in accordance with approved procedures
Identify and refer customers to other business groups
Work through various channels to deliver the desired customer experience and achieve business objectives
Provide training and coaching to junior associates as needed
Probe to understand customer needs and provide advice on personal banking and borrowing strategies
Manage transactional outcomes of customer contacts or defer to appropriate internal business groups
Escalate complex or unresolved customer situations to managers
Complete required documentation to accurately process customer requests
Maintain current knowledge of personal banking and lending products, practices, and trends
Research and investigate lending applications following established processes
Handle customer contacts professionally and efficiently
Integrate marketing promotions and programs into customer conversations where appropriate
Maintain confidentiality of customer and Bank information
Identify and report suspicious patterns of activity related to money laundering
Make credit decisions or recommendations in accordance with sound credit-granting principles and Bank policies
Use authorized credit qualifications to fulfill customer requests
Complete complex and diverse tasks and handle escalations from other employees
Analyze issues and determine next steps
Apply BMO’s Risk Management Framework and make risk-informed decisions while protecting bank assets and complying with applicable policies, laws, and regulations

Requirements

What you’ll need

Typically 2–3 years of relevant experience
Post-secondary degree in a related field of study desirable or equivalent combination of education and experience
Knowledge of personal lending and home financing products
Knowledge of competitive marketplace and trends in product offerings
Knowledge of contact centre operational processes and policies
Knowledge of call centre technology, processes and metrics
Term Investment Qualified, as required
Specialized knowledge
Good verbal and written communication skills
Good organization skills
Good collaboration and team skills
Good analytical and problem-solving skills
Ability to work in compliance with Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada consumer provision requirements, and Privacy Act provisions

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses
Other perks and rewards
In-depth training and coaching
Manager support
Network-building opportunities
Tools and resources to reach new milestones
Accommodations available on request during the selection process