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BNY

Client Operations Specialist

BNY

. Troubleshoot and correct client errors and exceptions and respond to inquiries.

Posted 10/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $52,000 - $86,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client support capabilities, including troubleshooting, communication, and the timely processing of securities. Possesses a Bachelor's degree and relevant customer service experience to effectively manage inquiries and deliverables.

Highest-signal resume keywords
Client SupportSecurities ProcessingVerbal CommunicationWritten CommunicationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingReconciliationMetrics ReportingTechnical AssistanceTransaction Processing
Soft Skills
Excellent CommunicationIndependenceFollow-UpProblem Solving
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Service Level AgreementsClient InquiriesDaily ProcessesOpen Items

About the role

Key responsibilities & impact
  • Troubleshoot and correct client errors and exceptions and respond to inquiries.
  • Respond independently to phone, email, and other client inquiries regarding supported services.
  • Provide daily reconciliations and metrics.
  • Review daily open items to ensure proper follow-up and closure.
  • Meet service level agreements for daily deliverables.
  • Ensure all assigned tasks and project deliverables are completed.
  • Take a lead role in the processing and timely issuance of securities.
  • Support clients with routine transactions and daily processes.
  • Provide basic technical assistance and respond to straightforward client inquiries.

Requirements

What you’ll need
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 0-3 years of total work experience preferred.
  • Preferred customer service experience.
  • Excellent verbal and written skills.
  • Excellent communication skills.
  • Ability to take a lead role in the processing and timely issuance of securities.
  • Ability to provide quality client support for routine transactions and daily processes.
  • Ability to provide basic technical assistance to clients.

Benefits

Comp & perks
  • Competitive compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • 401(k) plan
  • Paid vacation time
  • Paid sick time
  • Paid volunteer time
  • Wellbeing programs
  • Flexible global resources and tools
  • Annual discretionary incentive award eligibility