Client Operations Specialist II

BNY

. Own end-to-end trade processing through settlement, including task allocation, controls, quality, and risk management .

Posted 10/23/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $52,000 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end trade processing, including settlement, risk management, and compliance with regulatory requirements. Proficient in managing client relationships and resolving queries while driving process improvements and efficiency initiatives.

Highest-signal resume keywords

Trade Processing ManagementSWIFT Messaging StandardsBond Market SettlementClient Relationship ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Wire Payment ProcessingTrade SettlementFixed Income Trade LifecycleCorporate ActionsSyndicate Loan OperationsAttention to DetailProcess ImprovementRisk ManagementQuality ControlCash Movement Monitoring

Soft Skills

Verbal CommunicationWritten CommunicationClient ManagementAbility to Work Under PressureTime Management

Tools & Technologies

MS OfficeExcelOutlookCustody Platforms

Industry Keywords

Corporate TrustFinancial ServicesTrade MatchingFails ManagementTax Documentation ComplianceClient ReportingEscalation ManagementInternal ControlsAudit Standards

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Own end-to-end trade processing through settlement, including task allocation, controls, quality, and risk management
Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
Manage day-to-day custody deal servicing and query resolution for assigned institutional clients
Process, review, and monitor wire payments and cash movements
Interpret, generate, and troubleshoot SWIFT MT/MX messages related to trade settlement and cash/securities movements
Coordinate internal teams to ensure timely trade settlement
Monitor cash and position break performance and drive resolution of outstanding breaks
Support bond market settlement activities, including trade matching, fails management, and coupon/redemption processing
Coordinate with the internal tax team and clients to ensure portfolios are fully tax documented and compliant
Research, track, and resolve client queries within SLA
Maintain working relationships with clients, counterparties, and correspondent banks
Prepare client reporting, respond to inquiries, and escalate issues appropriately
Identify process improvement opportunities and support automation and efficiency initiatives
Ensure compliance with internal controls, regulatory requirements, and audit standards

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, or related field required
Typically 3-5 years of experience in corporate trust or related field within financial services
Working knowledge of domestic and cross-border wire payment processing
Understanding of SWIFT messaging standards, including MT/MX message types used in payments and securities settlement
Hands-on experience with bond market settlement processes, fixed income trade lifecycle, corporate actions, and fails/claims
Practical exposure to syndicate loan operations, including drawdowns, rollovers, and agency servicing
Excellent verbal and written communication skills
Proven ability to manage client relationships professionally
Strong analytical and problem-solving skills
High attention to detail
Ability to work under pressure, manage multiple priorities, and meet strict deadlines
Proficiency in MS Office, including Excel and Outlook
Familiarity with custody/settlement platforms is a plus

Benefits

Comp & perks

Highly competitive compensation
Flexible global resources and tools
Wellbeing programs
Paid leaves, including paid volunteer time
401(k) plan
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Vacation and sick time
Annual discretionary incentive award eligibility