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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational processing within Banking Transaction Services, with a strong focus on reconciliation, billing, and settlement support. Proficient in identifying process improvements and maintaining service quality through collaboration across teams.
Highest-signal resume keywords
Operational ProcessingReconciliationFinancial Services ExperienceAttention To DetailAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ProcessesTransaction ProcessingPaymentsACHWire TransfersDebit CardsException ManagementIssue ResolutionProcess ImprovementControl Requirements
Soft Skills
Problem-Solving SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsCollaborative Work
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
BankingFinancial ServicesOperational ControlsService QualityMetrics Gathering
About the role
Key responsibilities & impact- Support daily operational processing and service activities across Banking Transaction Services functions
- Assist with broker support activities, including account-related processes, reconciliation, billing, and settlement support
- Perform routine operational tasks according to procedures, service level expectations, and control requirements
- Investigate and resolve operational exceptions, breaks, and issues, escalating as needed
- Support operational processes for ACH, checks, wire transfers, and debit cards
- Partner with operations, product, technology, client service, risk, compliance, and finance teams
- Maintain accurate records, documentation, and process support materials
- Monitor daily workflows and contribute to service quality and process efficiency
- Support reconciliation and control activities
- Identify manual touchpoints, inefficiencies, and opportunities for stronger controls
- Contribute to reporting, metrics gathering, and operational tracking
- Build knowledge of BTS products, operational processes, and the BNY A.M.P. operating model
- Collaborate with team members and stakeholders to support consistent service delivery
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and related experience
- 2–5 years of experience in operations, financial services, banking, or a related environment preferred
- Strong attention to detail
- Good analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to work collaboratively across teams
- Strong organizational skills and ability to manage multiple tasks and priorities
- Ability to learn and apply operational processes, systems, products, and control requirements
- Ability to work with greater independence on routine assignments
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook preferred
- Experience in financial services, banking operations, payments, reconciliations, settlement activity, or transaction processing preferred
- Familiarity with ACH, checks, wires, or debit cards is a plus
- Exposure to operational controls, exception management, and issue resolution
- Experience identifying process improvement opportunities preferred
- Ability to work across multiple systems, tasks, and stakeholder groups in a fast-paced operational setting
Benefits
Comp & perks- Competitive compensation
- Flexible global resources and tools
- Wellbeing programs
- Paid leaves, including paid volunteer time
- 401(k) plan
- Company-sponsored medical insurance
- Company-sponsored dental insurance
- Company-sponsored vision insurance
- Basic life insurance
- Vacation time
- Sick time
- Potential eligibility for an annual discretionary incentive award
