Client Service Management Specialist II

BNY

. Serve as a point of contact to clients to resolve moderately complex day-to-day issues and direct them to appropriate BNY resources.

Posted 10/6/2026full-timeLake Mary • Florida • United StatesMid-LevelSenior💰 $52,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service delivery and operational efficiency, with a focus on building strong client relationships and engaging in continuous service improvement. Proficient in data collection and analysis to support service commitments and enhance client satisfaction.

Highest-signal resume keywords

Client Service DeliveryOperational ExperienceData Collection and AnalysisRelationship BuildingIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient Relationship ManagementService ImprovementOperational EfficiencyProject Support

Soft Skills

CommunicationProblem-SolvingCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client ServicesRFP CreationKPI DevelopmentService CommitmentsDigital Adoption

About the role

Key responsibilities & impact

Serve as a point of contact to clients to resolve moderately complex day-to-day issues and direct them to appropriate BNY resources.
Maintain good client relations and research and resolve inquiries efficiently.
Participate in the end-to-end client service delivery model and report on client satisfaction.
Participate in issue resolution and engage internal partners as needed.
Collect data on execution of service commitments.
Build understanding of clients' businesses.
Serve as a project member helping clients streamline their operating model across BNY's franchise.
Engage in continuous service improvement, including digital adoption.
Build relationships with business partners.
Support client service or sales activities, including creation of RFPs, KPIs, or client documents by providing required data.

Requirements

What you’ll need

Bachelor's degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred.

Benefits

Comp & perks

Competitive compensation
Flexible global resources and tools
Wellbeing programs
Generous paid leaves, including paid volunteer time
Annual discretionary incentive award eligibility
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance
Vacation and sick time
Equal Employment Opportunity/Affirmative Action protections