Director, Client Processing Manager

BNY

. Manage multiple teams and oversee a core operating area in Client Processing .

Posted 9/15/2026full-timePune • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client processing operations, including resource allocation, budget management, and team development. Proven ability to implement process improvements and maintain high service levels in client account management.

Highest-signal resume keywords

Client Processing ManagementTeam LeadershipBudget ManagementProcess ImprovementBrokerage Processing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Resource AllocationProject ManagementPolicy DevelopmentBusiness PlanningTransactional Processing

Soft Skills

Staff DevelopmentMotivationProblem ResolutionClient Service Orientation

Industry Keywords

Client AccountsQuality StandardsService Level ModelOperational ManagementManagement Experience

About the role

Key responsibilities & impact

Manage multiple teams and oversee a core operating area in Client Processing
Handle client accounts, including solicitation, inquiries, transactional processing, and problem resolution
Manage teams conducting Client Processing activities
Allocate resources and ensure projects are on schedule and within budget
Provide a consistent client service level model and ensure service levels are satisfied or exceeded
Develop policies and processes meeting product/service and quality standards
Identify and implement process improvements
Recruit, direct, motivate, and develop staff
Set departmental budgets and conduct resource planning
Develop business plans for team/group operations
Contribute to multiple team objectives

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience required
Advanced/graduate degree preferred
15+ years of total work experience preferred
5–7 years of management experience
Experience in brokerage processing preferred

Benefits

Comp & perks

Highly competitive compensation
Competitive benefits and wellbeing programs
Flexible global resources and tools for life’s journey
Health-focused support and personal resilience resources
Financial wellbeing resources
Generous paid leaves
Paid volunteer time
Equal Employment Opportunity/Affirmative Action workplace