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BNY

Director, Client Service Executive

BNY

. Serve as a senior point of contact to major clients on complex service issues .

Posted 10/8/2026full-timeLake Mary • Florida • United StatesLead💰 $130,000 - $238,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service delivery, strategic client engagement, and operational management, with a focus on continuous improvement and team development. Proven ability to manage complex client relationships and drive service excellence across multiple products and platforms.

Highest-signal resume keywords
Client Service DeliveryStrategic Client EngagementOperational ManagementTeam DevelopmentService Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Service ManagementOperational StrategyService Level Agreement (SLA) ManagementData AnalysisIssue Resolution
Soft Skills
CommunicationLeadershipCollaborationProblem-SolvingMotivation
Certifications & Qualifications
Bachelor's DegreeMBA
Industry Keywords
Client Growth OpportunitiesService-Led SalesDigital AdoptionRFP CreationStakeholder Coordination

About the role

Key responsibilities & impact
  • Serve as a senior point of contact to major clients on complex service issues
  • Develop strategies to deliver world-class client service across multiple products or platforms
  • Collaborate with clients and coordinate internal stakeholders to align client needs with BNY's commercial strategy
  • Partner with Client Service Data, Insights & Analytics to identify trends, themes, and service-improvement opportunities
  • Ensure exceptional service meets client expectations across products and services
  • Own the end-to-end client service delivery model for the largest and most complex major clients
  • Manage and resolve complex issues and incidents across multiple products and platforms
  • Coordinate with Operations, Client Coverage, Product, and Technology teams
  • Review and manage service commitments and evolve the client service model, including SLA changes
  • Communicate proactively with clients and provide thought leadership
  • Identify client-growth opportunities, protect existing revenue, and support service-led sales
  • Build team capabilities for continuous service improvement and digital adoption
  • Act as the central point of contact across key business partners
  • Support sales activities, including RFP creation and client visits
  • Attend conferences and seminars, speak at industry events, and represent BNY
  • Recruit, direct, motivate, and develop staff

Requirements

What you’ll need
  • Bachelor's degree or equivalent combination of education and experience required
  • MBA preferred
  • 10-15 years of total work experience
  • 3-5 years of management experience preferred
  • Experience in an operational area and/or client services preferred

Benefits

Comp & perks
  • Highly competitive compensation
  • Flexible global resources and tools
  • Wellbeing programs
  • Paid leaves, including paid volunteer time
  • 401(k) plan eligibility
  • Company-sponsored medical insurance
  • Company-sponsored dental insurance
  • Company-sponsored vision insurance
  • Basic life insurance for the employee and eligible dependents
  • Vacation and sick time
  • Annual discretionary incentive award eligibility