Director, Client Service Executive Manager – Government Solutions

BNY

. Serve as the primary service escalation for a portfolio of high-value clients .

Posted 9/29/2026full-timeUnited StatesLead💰 $130,000 - $271,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client retention strategies, governance, risk management, and compliance standards within the Corporate Trust sector. Proven ability to analyze client health metrics and deliver exceptional service through collaboration and proactive problem-solving.

Highest-signal resume keywords

Client Retention StrategiesGovernance StandardsRisk ManagementCorporate Trust ProductsExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health Metrics AnalysisOperational ProcessesService ExcellenceProblem-SolvingNegotiation Skills

Soft Skills

Client-Obsessed MindsetCollaborationProactive Insights

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Corporate TrustFinancial ServicesClient ServiceRelationship Management

About the role

Key responsibilities & impact

Serve as the primary service escalation for a portfolio of high-value clients
Develop and execute client retention strategies
Monitor and assess client health through reviews, metrics, and feedback loops
Identify potential risks and implement preventative actions
Collaborate with Operations, Product, Risk, and Legal to deliver seamless service and resolve complex issues
Partner with Client Coverage Sales and Relationship Management to drive service success and future commercial opportunities
Anticipate client needs and stay informed on market trends, regulatory changes, and BNY-initiated change
Offer proactive insights and solutions
Advocate for clients in product development, service enhancements, and process improvements
Uphold governance, risk management, and compliance standards

Requirements

What you’ll need

10–15 years of client service or relationship management experience in Corporate Trust or related financial services
3–5 years of management experience preferred
Experience in an operational area and/or client services preferred
Bachelor's degree or equivalent combination of education and experience required
MBA preferred
Proven track record of client retention and satisfaction
Exceptional communication, negotiation, and problem-solving skills
Ability to analyze client health metrics and translate insights into action
Deep understanding of Corporate Trust products, market dynamics, and operational processes
Client-obsessed mindset and passion for service excellence
Knowledge of governance, risk management, and compliance standards

Benefits

Comp & perks

Highly competitive compensation
Flexible global resources and tools
Wellbeing programs
Generous paid leaves, including paid volunteer time
Annual discretionary incentive award eligibility
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance for employees and eligible dependents
Vacation and sick time
Equal Employment Opportunity/Affirmative Action protections