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BNY

Senior Specialist, Client Operations

BNY

. Directly contact clients to troubleshoot and correct errors/exceptions and respond to inquiries .

Posted 10/2/2026full-timeNew York City • New York • United StatesSenior💰 $59,000 - $124,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client support capabilities with a focus on effective communication and reporting. Proficient in preparing and delivering metrics and business reports while ensuring adherence to service level agreements.

Highest-signal resume keywords
Client SupportMetric ReportingCommunication SkillsTechnical AssistanceCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Metric PreparationBusiness ReportingReconciliationError TroubleshootingProject Deliverables
Soft Skills
Verbal CommunicationWritten CommunicationProblem Solving
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Service Level AgreementsClient InquiriesDaily ProcessesTraining Conducting

About the role

Key responsibilities & impact
  • Directly contact clients to troubleshoot and correct errors/exceptions and respond to inquiries
  • Independently respond to phone, email, and other client inquiries regarding supported services
  • Provide daily reconciliations and metrics
  • Review daily open items to ensure proper follow-up and closure
  • Meet service level agreements for daily deliverables
  • Ensure assigned tasks and project deliverables are completed
  • Prepare, participate in, and conduct internal and external training
  • Provide daily, weekly, monthly, quarterly, semiannual, and annual metric, business, and management reporting
  • Support the Operations Manager on special tasks and projects

Requirements

What you’ll need
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience preferred.
  • Preferred customer service experience
  • Excellent verbal and written skills
  • Excellent communication skills
  • Ability to provide quality client support for routine transactions and daily processes
  • Ability to provide basic technical assistance
  • Ability to prepare daily, weekly, monthly, quarterly, semiannual, and annual metrics, business, and management reports

Benefits

Comp & perks
  • Highly competitive compensation
  • Wellbeing programs
  • Flexible global resources and tools
  • Generous paid leaves, including paid volunteer time
  • Annual discretionary incentive award eligibility
  • 401(k) plan eligibility
  • Company-sponsored medical, dental, vision, and basic life insurance plans
  • Paid time off, including vacation and sick time