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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities, including troubleshooting, communication, and reporting skills. Proficient in providing technical assistance and ensuring adherence to service level agreements while managing multiple inquiries and deliverables.
Highest-signal resume keywords
Client SupportCommunication SkillsMetric ReportingTroubleshootingCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Metric ReportingTechnical AssistanceReconciliationProject DeliverablesDaily Processes
Soft Skills
Verbal SkillsWritten Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Service Level AgreementsClient InquiriesOperations SupportTraining Preparation
About the role
Key responsibilities & impact- Directly contact clients to troubleshoot and correct errors/exceptions and respond to inquiries
- Independently assist clients by responding to phone, email, and other inquiries regarding supported services
- Provide daily reconciliations and metrics
- Review daily open items to ensure proper follow-up and closure
- Meet service level agreements for daily deliverables
- Ensure tasks and assigned project deliverables are completed
- Prepare, participate in, and conduct requested internal and external training
- Provide client support for routine transactions and daily processes
- Provide basic technical assistance to clients
- Prepare daily, weekly, monthly, quarterly, semi-annual, and annual metric, business, and management reports
- Support the Operations Manager on special tasks and projects
Requirements
What you’ll need- Bachelor's degree or the equivalent combination of education and experience is required
- 5-7 years of total work experience preferred
- Preferred customer service experience
- Excellent verbal and written skills
- Excellent communication skills
- Ability to provide quality support to clients with routine transactions and processes
- Ability to respond to phone, email, and other client inquiries
- Ability to provide basic technical assistance
- Ability to provide daily, weekly, monthly, quarterly, semi-annual, and annual metric, business, and management reporting
Benefits
Comp & perks- Highly competitive compensation
- Benefits and wellbeing programs
- Flexible global resources and tools
- Generous paid leaves, including paid volunteer time
- Annual discretionary incentive award eligibility
- 401(k) plan
- Company-sponsored medical insurance
- Company-sponsored dental insurance
- Company-sponsored vision insurance
- Basic life insurance for employees and eligible dependents
- Vacation and sick time
- Flexible hybrid work arrangement