Senior Vice President, Client Service Executive

BNY

. Serve as a senior point of contact to major clients on moderately complex service issues .

Posted 10/14/2026full-timeBerwyn • Pennsylvania • United StatesSenior💰 $104,000 - $206,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and service delivery, with a strong focus on strategy development and collaboration with internal stakeholders to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementService Delivery ManagementCross-Functional Team InfluenceClient Satisfaction MonitoringStrategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationInfluencingProblem Solving

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Client ServiceOperational ExperienceService IssuesData InsightsCommercial Strategy

About the role

Key responsibilities & impact

Serve as a senior point of contact to major clients on moderately complex service issues
Assist in developing strategy to deliver world-class client service across products or platforms
Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy
Partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities
Drive and manage the end-to-end client service delivery model for major clients
Participate in strategy development, monitor client satisfaction, and evolve the client service model

Requirements

What you’ll need

Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred
7 to 10 years of total work experience in an operational area and/or client services preferred
Proven ability to manage moderately complex client issues
Ability to act as a central point of contact across multiple internal partners
Strong skills in client relationship management, service delivery, and influencing cross-functional teams

Benefits

Comp & perks

Highly competitive compensation
Flexible global resources and tools
Wellbeing programs
Generous paid leaves, including paid volunteer time
Annual discretionary incentive award eligibility
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance for the employee and eligible dependents
Paid time off benefits, including vacation and sick time