Senior Vice President, Client Service Executive – Government Solutions

BNY

. Serve as the primary service escalation for a portfolio of high-value clients .

Posted 9/29/2026full-timeUnited StatesSenior💰 $104,000 - $218,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client retention strategies, risk management, and compliance within the Corporate Trust sector. Possesses strong analytical skills to assess client health metrics and translate insights into actionable improvements.

Highest-signal resume keywords

Client Retention StrategiesCorporate Trust ProductsRisk ManagementExceptional Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health Metrics AnalysisOperational ProcessesGovernance StandardsCompliance StandardsMarket Dynamics

Soft Skills

Negotiation SkillsClient-Obsessed MindsetService Excellence

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Financial ServicesCorporate TrustClient ServiceRelationship Management

About the role

Key responsibilities & impact

Serve as the primary service escalation for a portfolio of high-value clients
Develop and execute client retention strategies
Monitor and assess client health through reviews, metrics, and feedback loops
Identify potential risks and implement preventative actions
Collaborate with Operations, Product, Risk, and Legal stakeholders
Resolve complex client service issues
Collaborate with Client Coverage Sales and Relationship Management
Anticipate client needs and monitor market trends, regulatory changes, and BNY-initiated change
Advocate for clients in product development, service enhancements, and process improvements
Uphold governance, risk management, and compliance standards

Requirements

What you’ll need

7-10 years of client service or relationship management experience in the Corporate Trust or related financial services industry
Experience in an operational area and/or client services preferred
Bachelor's degree or equivalent combination of education and experience required
MBA preferred
Proven track record of client retention and satisfaction
Exceptional communication, negotiation, and problem-solving skills
Ability to analyze client health metrics and translate insights into action
Deep understanding of Corporate Trust products, market dynamics, and operational processes
Client-obsessed mindset and passion for service excellence
Knowledge of risk management, governance, and compliance

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401(k) plan
Paid vacation and sick time
Paid volunteer time
Flexible global resources and tools
Wellbeing programs
Annual discretionary incentive award eligibility