Vice President, Client Operations

BNY

. Develop and implement client service strategies using in-depth knowledge of client operations and industry best practices .

Posted 9/29/2026full-timePittsburgh • Pennsylvania • United StatesLead💰 $69,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing client service strategies and enhancing operational efficiency while ensuring compliance with industry regulations. Strong analytical and problem-solving capabilities are essential for interpreting complex data and resolving client issues effectively.

Highest-signal resume keywords

Client Service OperationsAnalytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service Strategy DevelopmentOperational Efficiency ImprovementData InterpretationRegulatory ComplianceService Delivery Process Evaluation

Soft Skills

Relationship BuildingCollaboration

Certifications & Qualifications

Advanced DegreeProfessional Certification

Industry Keywords

Industry Best PracticesClient OperationsClient SatisfactionIndustry RegulationsService Delivery

About the role

Key responsibilities & impact

Develop and implement client service strategies using in-depth knowledge of client operations and industry best practices
Lead initiatives to enhance client satisfaction and operational efficiency
Continuously evaluate and improve service delivery processes
Ensure compliance with regulatory requirements and company policies
Maintain up-to-date knowledge of industry standards and implement necessary changes
Collaborate with cross-functional teams to address client needs
Resolve complex client issues

Requirements

What you’ll need

Bachelor’s degree in business, Finance, or a related field
Typically, 7-12 years of total experience
Strong analytical and problem-solving skills
Ability to interpret complex data and make informed decisions
Excellent communication and interpersonal skills
Ability to build strong relationships with clients and internal teams
Proficiency in client service operations
Thorough understanding of industry regulations and standards
Advanced degree or professional certification preferred

Benefits

Comp & perks

Highly competitive compensation
Flexible global resources and tools
Wellbeing programs
Paid leaves, including paid volunteer time
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance for employee and eligible dependents
Vacation and sick time
Potential eligibility for an annual discretionary incentive award