Vice President – Client Operations

BNY

. Lead day-to-day client-facing custody operations .

Posted 11/3/2026full-timeUnited StatesLead💰 $69,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in custody operations, trade processing, and client relationship management, with a strong focus on compliance, risk management, and process improvement. Proficient in SWIFT messaging standards and bond market settlement processes, ensuring efficient and accurate transaction handling.

Highest-signal resume keywords

Custody Operations ManagementSWIFT Messaging StandardsTrade Processing and SettlementClient Relationship ManagementRisk Management and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Wire Payment ProcessingBond Market SettlementTrade MatchingSyndicate Loan OperationsAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingAttention to DetailAbility to Work Under Pressure

Tools & Technologies

MS OfficeExcelOutlookCustody Platforms

Certifications & Qualifications

Advanced Degree in FinanceProfessional Certifications in Finance or Business Administration

Industry Keywords

Corporate TrustClient-Facing RoleCash MovementsInternal ControlsRegulatory Requirements

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Lead day-to-day client-facing custody operations
Serve as an escalation contact and resolve issues by coordinating teams
Own end-to-end trade processing through settlement, including task allocation, controls, quality, and risk management
Act as primary contact for process queries, client escalations, and senior stakeholder communication
Manage day-to-day custody deal servicing and query resolution for assigned institutional clients
Process, review, and monitor wire payments and cash movements
Interpret, generate, and troubleshoot SWIFT MT/MX messages, including MT540–MT548, MT202, and MT103
Coordinate timely trade settlement and monitor cash and position break performance
Drive resolution of outstanding breaks
Support bond market settlement activities, including trade matching, fails management, and coupon/redemption processing
Coordinate tax documentation and compliance for portfolios with internal tax teams and clients
Research, track, and resolve client queries within SLA
Maintain relationships with clients, counterparties, and correspondent banks
Prepare client reporting, respond to inquiries, and escalate issues appropriately
Identify process improvements and support automation and efficiency initiatives
Ensure compliance with internal controls, regulatory requirements, and audit standards

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, or related field required.
8–10 years of experience in corporate trust or a client-facing role
Good understanding of wires, payments, and custody operations
Working knowledge of domestic and cross-border wire payment processing preferred
Good understanding of SWIFT messaging standards and MT/MX message types used in payments and securities settlement
Hands-on experience with bond market settlement processes, including fixed income trade lifecycle, corporate actions, fails, and claims
Practical exposure to syndicate loan operations, including drawdowns, rollovers, and agency servicing
Excellent verbal and written communication skills
Proven ability to manage client relationships professionally
Strong analytical and problem-solving skills
High attention to detail
Ability to work under pressure, manage multiple priorities, and meet strict deadlines
Proficiency in MS Office, including Excel and Outlook
Familiarity with custody/settlement platforms is a plus
Advanced degree or professional certifications in finance or business administration preferred

Benefits

Comp & perks

Highly competitive compensation
Annual discretionary incentive award eligibility
401(k) plan
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Basic life insurance
Paid time off, including vacation and sick time
Generous paid leaves
Paid volunteer time
Wellbeing programs
Flexible global resources and tools
Equal Employment Opportunity/Affirmative Action protections