Vice President, Client Processing Manager

BNY

. Lead client service initiatives using industry knowledge and operational expertise .

Posted 10/15/2026full-timePittsburgh • Pennsylvania • United StatesLead💰 $69,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service operations, with a strong focus on developing client relationships, analyzing feedback, and implementing strategies to enhance satisfaction and efficiency. Possesses a thorough understanding of industry regulations and the ability to interpret complex data for informed decision-making.

Highest-signal resume keywords

Client Service OperationsAnalytical SkillsInterpersonal SkillsRegulatory ComplianceClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisService Delivery ImprovementClient Service Strategy DevelopmentOperational EfficiencyProblem-Solving

Soft Skills

Communication SkillsRelationship Building

Certifications & Qualifications

Advanced DegreeProfessional Certification

Industry Keywords

Client SatisfactionOperational ExpertiseCross-Functional CollaborationIndustry RegulationsClient Feedback

About the role

Key responsibilities & impact

Lead client service initiatives using industry knowledge and operational expertise
Develop and maintain strong client relationships through regular communication
Address client inquiries and issues promptly and effectively
Develop and implement client service strategies
Lead initiatives to improve client satisfaction and operational efficiency
Evaluate and improve service delivery processes
Ensure compliance with regulatory requirements and company policies
Collaborate with cross-functional teams to resolve complex issues
Provide expert guidance and support to internal teams and clients
Analyze client feedback and operational data to drive improvements and strategic decisions

Requirements

What you’ll need

Bachelor’s degree in business, Finance, or a related field
7-12 years of experience preferred
Strong analytical and problem-solving skills
Ability to interpret complex data and make informed decisions
Excellent communication and interpersonal skills
Ability to build strong relationships with clients and internal teams
Proficiency in client service operations
Thorough understanding of industry regulations and standards
Advanced degree or professional certification preferred

Benefits

Comp & perks

Highly competitive compensation
Benefits and wellbeing programs
Flexible global resources and tools
Generous paid leaves, including paid volunteer time
Annual discretionary incentive award eligibility
401(k) plan eligibility
Company-sponsored medical, dental, vision, and basic life insurance plans
Paid time off benefits, including vacation and sick time