Vice President, Client Service Management

. Develop a deep understanding of clients’ business, operating model, and technology strategy .

Posted 10/7/2026full-timeUnited StatesLead💰 $69,000 - $185,000 per yearWebsite

Key responsibilities & impact

Develop a deep understanding of clients’ business, operating model, and technology strategy
Deliver exceptional service aligned with clients’ needs across BNY’s products and services
Act as the central point of escalation across Operations, Technology, and service delivery
Cultivate relationships and understand clients’ service requirements
Facilitate communication across clients’ organizations regarding industry news, regulatory and BNY change, and product evolution
Maintain continuous service improvement across products and services
Monitor service quality, product performance, and overall client experience
Deliver operational analytics, insights, and transparency into service performance
Guide service evolution based on client requirements and changing operating models
Drive quality client experience through thought leadership and client feedback
Provide strategic insight into service delivery, product, technology, and operations improvements
Navigate technology, product, and operations groups to improve current service and build future solutions

What you’ll need

Bachelor’s degree or the equivalent combination of education and experience is required
7-10 years minimum related work experience preferred
Experience in an operational area and/or client services preferred
Proven experience working with large, complex client accounts and resolving critical, non-routine client issues
Deep knowledge of products and services across multiple lines of business and geographies
Excellent communication skills
Ability to build and maintain relationships with senior client and business leaders
Proven ability to resolve complex or non-routine client issues or inquiries
Ability to contribute to business development efforts

Comp & perks