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BNY

Vice President, Client Service Management

BNY

. Serve as the primary contact for assigned clients and oversee day-to-day relationship management .

Posted 10/2/2026full-timeBerwyn • Pennsylvania • United StatesLead💰 $69,000 - $206,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic initiative support, and problem-solving, with a strong focus on enhancing client satisfaction and service delivery. Proven ability to build long-term partnerships and effectively coordinate across multifunctional teams.

Highest-signal resume keywords
Client Relationship ManagementAccount ManagementStrategic ThinkingProblem-Solving SkillsCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Service StrategiesService Level AgreementsPerformance ReportingService DocumentationComplex Issue Management
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsInfluencing StakeholdersCollaboration
Industry Keywords
FinanceBusiness AdministrationAccountingClient PartnershipsC-Suite Relationship Exposure

About the role

Key responsibilities & impact
  • Serve as the primary contact for assigned clients and oversee day-to-day relationship management
  • Build and maintain strong client relationships as a trusted advisor and advocate
  • Manage complex client issues and escalations with internal teams
  • Develop and execute client service strategies supporting retention, satisfaction, and growth
  • Lead client meetings, service reviews, and ongoing communications
  • Coordinate client initiatives across internal and external stakeholders
  • Understand each client’s business to identify service, adoption, and strategic growth opportunities
  • Manage client master agreements and service inventories
  • Support alignment on service levels, deliverables, and best practices
  • Identify trends and implement improvements to enhance client experience and service delivery
  • Develop client-facing materials, including performance reporting and service documentation
  • Share knowledge, support colleagues, and represent the organization in client and industry settings
  • Help evolve the client service model, governance routines, service commitments, and SLA enhancements

Requirements

What you’ll need
  • Bachelor’s degree in Finance, Business Administration, Accounting, or a related field, or the equivalent combination of education and experience
  • Typically 8–10 years of relevant experience in client relationship/account management, client service, or a similar externally facing role required
  • Broader industry experience strongly preferred
  • Experience managing complex client issues and coordinating resolution across cross-functional teams
  • Proven ability to build and maintain long-term client partnerships and partner with senior stakeholders
  • C-suite relationship exposure is a plus
  • Experience supporting strategic initiatives, projects of varying scale, service reviews, and continuous improvement efforts
  • Strong client relationship management and account management capabilities
  • Excellent problem-solving and issue-resolution skills
  • Strong verbal and written communication skills
  • Ability to influence stakeholders and coordinate across multifunctional teams
  • Strong organizational skills and follow-through with ability to prioritize multiple tasks and manage time effectively
  • Commercial awareness and strategic thinking
  • Ability to work collaboratively and independently with minimal oversight
  • Expected travel: approximately 10% to 20%

Benefits

Comp & perks
  • Highly competitive compensation
  • Wellbeing programs
  • Flexible global resources and tools
  • Generous paid leaves, including paid volunteer time
  • 401(k) plan
  • Company-sponsored medical insurance
  • Company-sponsored dental insurance
  • Company-sponsored vision insurance
  • Basic life insurance for the employee and eligible dependents
  • Vacation and sick time
  • Annual discretionary incentive award eligibility