Vice President, Client Service Management

BNY

. Develop a deep understanding of clients’ businesses, operating models, and technology strategies .

Posted 9/15/2026full-timeBoston • New York • United StatesLead💰 $69,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, operational analytics, and service delivery improvements. Possesses a strong ability to navigate complex client needs and drive continuous service enhancement across multiple product lines.

Highest-signal resume keywords

Client Relationship ManagementOperational AnalyticsService Delivery ImprovementCommunication SkillsBusiness Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalysisService Performance MonitoringProduct KnowledgeClient Account ManagementIssue Resolution

Soft Skills

Relationship BuildingThought LeadershipClient Feedback IntegrationProblem SolvingCommunication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client ServicesService QualityContinuous ImprovementTechnology StrategyBusiness Development

About the role

Key responsibilities & impact

Develop a deep understanding of clients’ businesses, operating models, and technology strategies
Deliver exceptional service aligned with client needs across BNY’s products and services
Act as the central escalation point across Operations, Technology, and service delivery
Cultivate strong client relationships and understand service requirements
Facilitate communication regarding industry news, regulatory and BNY changes, and product evolution
Maintain continuous service improvement across products and services
Monitor service quality, product performance, and overall client experience
Anticipate potential issues and opportunities
Deliver operational analytics, insights, and transparency into service performance
Guide service evolution based on client requirements and changing operating models
Drive quality client experience and service through thought leadership and client feedback
Provide strategic insight into service delivery, product, technology, and operations improvements
Navigate technology, product, and operations groups to improve current service and build future solutions

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience required
7–10 years minimum related work experience preferred
Experience in an operational area and/or client services preferred
Proven experience working with large, complex client accounts
Proven ability to resolve critical, complex, or non-routine client issues or inquiries
Deep knowledge of products and services across multiple lines of business and geographies
Excellent communication skills
Ability to build and maintain relationships with senior client and business leaders
Ability to contribute to business development efforts

Benefits

Comp & perks

Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401(k) plan
Vacation time
Sick time
Generous paid leaves
Paid volunteer time
Wellbeing programs
Flexible global resources and tools
Annual discretionary incentive award eligibility