Vice President, Client Service Management

BNY

. Serve as a client point of contact for service issues .

Posted 10/14/2026full-timeBerwyn • Pennsylvania • United StatesLead💰 $69,000 - $167,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and service delivery within institutional financial services, with a focus on Separately Managed Accounts (SMAs). Strong problem-solving and communication skills are essential for aligning client needs with business strategies and enhancing client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementSeparately Managed Accounts (SMAs)Problem-Solving AbilitiesVerbal and Written Communication SkillsInstitutional Financial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service Strategy DevelopmentData AnalysisIncident ManagementService Level Agreement (SLA) ManagementClient Satisfaction Monitoring

Soft Skills

CollaborationEffective CommunicationClient Engagement

Certifications & Qualifications

Bachelor's Degree in FinanceBachelor's Degree in Business AdministrationMBA (Preferred)

Industry Keywords

Institutional Financial ServicesClient Service ModelMulti-Product IssuesClient Growth Opportunities

About the role

Key responsibilities & impact

Serve as a client point of contact for service issues
Assist in developing strategies to deliver world-class client service across multiple products
Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy
Partner with Client Service Data, Insights & Analytics to identify trends and improve service
Provide exceptional service across products and services
Deliver end-to-end client service and monitor client satisfaction
Resolve complex multi-product issues and manage incidents with internal partners across Operations, Client Coverage, Product, and Technology
Execute service commitments and help evolve the client service model, including SLA changes
Develop understanding of clients' businesses to identify engagement opportunities
Contribute to client growth by identifying opportunities for client success

Requirements

What you’ll need

5-7 years of related work experience
Institutional financial services experience
Strong exposure to Separately Managed Accounts (SMAs)
Strong client relationship management skills
Excellent problem-solving abilities
Effective verbal and written communication skills
Bachelor's degree in Finance, Business Administration, or a related field, or equivalent combination of education and experience
Advanced degree (e.g., MBA) preferred

Benefits

Comp & perks

Highly competitive compensation
Medical, dental, vision, and basic life insurance plans for the employee and eligible dependents
401(k) plan
Paid time off, including vacation and sick time
Paid volunteer time
Flexible global resources and tools
Wellbeing programs
Annual discretionary incentive award eligibility