Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Bobtail

Retention Specialist, English, Punjabi

Bobtail

. Manage customer relationships by maintaining long-lasting relationships and monitoring customer adoption and satisfaction through customer outreach .

Posted 11/2/2026full-timeRemote • Maryland • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills with a focus on retention strategies and customer satisfaction. Proficient in sales techniques and effective communication in English and Punjabi, with a solid understanding of SaaS and B2B environments.

Highest-signal resume keywords
Customer Relationship ManagementRetention StrategiesSales SkillsSaaS ExperienceB2B Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Feedback CollectionData OrientationProblem SolvingUpsellingCross-SellingCRM DocumentationCustomer OutreachMonitoring Customer AdoptionRetention ReportingProduct Knowledge
Soft Skills
Active ListeningTime ManagementCommunication SkillsPersuasion AbilityCompassionCritical ThinkingOrganizational SkillsAttention to DetailPatienceAdaptability
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in Customer Service
Industry Keywords
US Trucking IndustrySaaSB2BCustomer SatisfactionBrand Loyalty

About the role

Key responsibilities & impact
  • Manage customer relationships by maintaining long-lasting relationships and monitoring customer adoption and satisfaction through customer outreach
  • Collaborate with team members to decrease churn, increase retention rates, and improve brand loyalty
  • Troubleshoot problems; address customer issues, complaints, and dissatisfaction promptly; coordinate with relevant departments to find and follow up on solutions
  • Identify at-risk customers and develop and implement retention strategies
  • Collect customer feedback to provide insights for product owners and the marketing team to enhance services
  • Monitor assigned personal and termination emails and address requests in a timely manner
  • Document customer interactions, feedback, and resolutions in the CRM; regularly report on retention efforts and outcomes
  • Identify opportunities to upsell or cross-sell and provide information about complementary offers and/or new products
  • Maintain an in-depth understanding of products, services, and value proposition to educate customers

Requirements

What you’ll need
  • Sales skills
  • 1-3 years of experience in SaaS and B2B environments
  • Excellent English and Punjabi proficiency - written and verbal communication skills
  • 1-3 years of proven experience in retention
  • Bachelor’s Degree in relevant fields (business, marketing, customer service)
  • Prior US trucking industry experience is a plus
  • Active listening skills
  • Good time management
  • Great communication skills
  • Persuasion ability
  • Compassion
  • Critical thinking and problem solving skills
  • Good organizational skills
  • Attention to detail
  • Patience and resilience
  • Willingness to go above and beyond
  • Data orientation
  • Ethical conduct
  • Collaborative attitude
  • Cultural sensitivity
  • Adaptability

Benefits

Comp & perks
  • Monthly Mental Break Day
  • Paid Time Off
  • Work from home (or wherever)
  • Parental leave