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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to build lasting relationships while effectively utilizing technology and POS systems in a retail environment. Maintains product knowledge and organizational standards to enhance customer experiences and drive sales.
Highest-signal resume keywords
Customer Service ExperienceStrong Verbal Communication SkillsPOS System OperationOrganizational SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServicePOS OperationInventory ProcessingVisual Presentation StandardsGarment HandlingSales StrategiesProduct KnowledgeMultitaskingGoal-Driven EnvironmentPhysical Dexterity
Soft Skills
Strong CommunicationRelationship BuildingAttention to DetailFlexibilityTeam Collaboration
Tools & Technologies
Virtual Selling Tools
Industry Keywords
Retail EnvironmentCustomer LoyaltyFashion TrendsCustomer Experience InitiativesProduct Launches
About the role
Key responsibilities & impact- Serve as a passionate Boden brand ambassador
- Deliver exceptional, personalized customer service and memorable shopping experiences
- Build and nurture customer relationships through follow-up and correspondence
- Drive customer loyalty and sales through customer-centric interactions
- Use technology and virtual selling tools to connect with clients and showcase Boden products
- Maintain strong product knowledge and stay current with fashion trends and industry insights
- Share the Boden story, values, and product details with confidence and authenticity
- Support product launches, customer experience initiatives, and sales strategies
- Maintain store cleanliness, organization, and visual presentation standards
- Receive deliveries, process inventory, restock the sales floor, and organize the back of house
- Assist with other related duties as requested
Requirements
What you’ll need- At least 18 years of age or older
- 2 - 4 years' customer service experience preferred
- Strong verbal and written communication skills
- Excellent interpersonal skills with the ability to build and maintain strong working relationships
- Ability to operate POS system and handle various payment methods
- Ability to work in a goal-driven retail environment with frequent customer interaction
- Strong organizational skills and attention to detail
- Ability to effectively multitask in retail environment
- Ability to work flexible hours including nights, weekends and holidays
- Must be able to work 2 weekend days per month
- Ability to stand and walk for extended periods of time
- Ability to lift, carry, and move merchandise up to 50lbs
- Frequent bending, kneeling, reaching and other physical movements required
- Manual dexterity and hand-eye coordination for garment handling, tagging, POS operation, and other fine-motor tasks
Benefits
Comp & perks- 401(k)
- 401(k) Matching
- Uniform Allowance
- Employee Discount
- Paid Time Off
- Referral Program
