Pharmaceutical Customer Engagement Specialist

Boehringer Ingelheim

. Implement Boehringer Ingelheim ILD sales and marketing plans to maximize product distribution and market penetration .

Posted 10/23/2026full-timeUnited StatesJuniorMid-Level💰 $117,800 - $176,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Pharmaceutical Sales and Marketing, with a focus on ILD/IPF product knowledge and effective engagement strategies with healthcare professionals. Proficient in executing digital-first campaigns and utilizing analytical skills to optimize territory management and customer interactions.

Highest-signal resume keywords

Pharmaceutical Sales ExperienceDigital Engagement Campaign DevelopmentStrong Communication SkillsProject Management ExperienceAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmaceutical SalesMarketing Strategy ImplementationDigital Engagement CampaignsTerritory ManagementSales Data AnalysisCustomer Relationship ManagementNeeds-Based SellingVirtual SellingProject ManagementProduct Knowledge

Soft Skills

Strong Written CommunicationOral Presentation SkillsInnovative ThinkingSelf-MotivationCollaboration

Tools & Technologies

Veeva EngageEngage ConnectMicrosoft ExcelMicrosoft WordMicrosoft OutlookDatabase Applications

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

ILDIPFHealthcare ProfessionalsPulmonologistsRheumatologistsPrimary Care HCPsSales TrainingMarket PenetrationDisease-State AwarenessPeer-to-Peer Education

About the role

Key responsibilities & impact

Implement Boehringer Ingelheim ILD sales and marketing plans to maximize product distribution and market penetration
Conduct business with key ILD clinics and Pulmonologists, Radiologists, Rheumatologists, and Primary Care HCPs
Manage a geography covering Central and North Jersey, Central Pennsylvania, Philadelphia and surrounding areas, and the Hershey area
Support early identification and diagnosis of patients living with ILD/IPF through disease-state awareness campaigns and sales activities
Collaborate with ILD Specialty Consultants, Regional Account Directors, PACE teams, and other internal cross-functional partners
Deploy a digital-first strategy using Veeva Engage, Engage Connect, Personalized Video VAE’s, and virtual peer-to-peer educational programs
Conduct virtual and in-office engagements according to local market needs and HCP preferences
Maintain ILD/IPF product knowledge and use effective selling skills to influence targeted healthcare professionals
Execute brand strategies and business plans
Establish effective communication and coordination with internal employees
Develop customer pre-call plans and conduct needs-based discussions with ILD HCPs
Foster ILD HCP network development and communication
Provide timely follow-up with ILD HCPs
Facilitate customer decision-making and exchange of scientific knowledge
Lead compliant digital-first campaigns aligned with brand and franchise strategy
Serve as primary point of contact in white-space areas
Identify business needs, establish territory plans, and involve internal support teams in strategy development
Analyze qualitative and quantitative territory information to optimize HCP calls and regional business planning
Monitor and respond to local market conditions
Develop plans for regional and national peer-to-peer education events
Use sales data to plan activities, monitor literature use, and maintain account and HCP records
Complete administrative responsibilities and sales training requirements
Support customer continuity through live and virtual engagements
Meet or exceed call-plan expectations and activity KPIs
Manage a geography that may require overnight travel and occasional evening/weekend conference responsibilities

Requirements

What you’ll need

Bachelor’s Degree required
Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required
Virtual selling experience preferred
Project management experience preferred
Experience developing and implementing digital engagement campaigns
Innovative thinker who thrives in creative roles and likes to solve problems
Strong written and oral communication/presentation skills, particularly in a virtual environment
History of successful performance
Proficiency in Excel, Word, Outlook, and database applications
Ability to travel, potentially including overnight travel
Ability to self-motivate through ambiguity and thrive in a matrixed team environment
Strong analytical and problem-solving skills
Valid Driver’s License and an acceptable driving record
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post-offer physical, if required
Must be 18 years of age or older

Benefits

Comp & perks

Competitive compensation
Medical coverage
Dental coverage
Vision coverage
Retirement savings opportunities
Paid time off
Paid holidays
Disability insurance
Life insurance
Role-specific discretionary bonus may be available
Relocation assistance may be available
Work-life balance support
Meaningful work and mobility opportunities
Networking opportunities
Global collaboration opportunities
Other company-sponsored benefits