VP, Customer Engagement Operations

Boehringer Ingelheim

. Lead the end-to-end Customer Engagement Operations strategy and execution for key US Human Pharma offerings .

Posted 9/17/2026full-timeRidgefield • Connecticut • United StatesLead💰 $288,000 - $432,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading omnichannel engagement strategies and executing customer engagement operations within the pharmaceutical industry. Proven ability to drive cross-functional initiatives, optimize operational capabilities, and enhance customer experiences through data-informed decision-making.

Highest-signal resume keywords

Omnichannel Engagement StrategyCustomer Engagement OperationsLeadership of Cross-Functional TeamsPerformance Measurement and GovernanceAgency and Media Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pharmaceutical ExperienceCustomer EngagementCommercial StrategyMarketing OperationsData AnalyticsContent Ecosystem ManagementBudget ManagementPerformance OptimizationGovernance FrameworksRisk Evaluation

Soft Skills

Executive-Level Problem-SolvingImpeccable Business JudgmentCollaboration and Relationship-BuildingCoaching and DevelopmentCommunication with Global Management

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Human PharmaCustomer SegmentsField TeamsMedical ExcellencePatient EngagementContent GovernanceDigital EngagementIn-Person EngagementOperational InfrastructureStakeholder Management

About the role

Key responsibilities & impact

Lead the end-to-end Customer Engagement Operations strategy and execution for key US Human Pharma offerings
Orchestrate strategy and execution across content, channels, field teams, home office teams, and operational infrastructure
Ensure alignment across Commercial and Medical organizations and maximize impact across customer segments
Oversee Incentive Compensation, Customer Facing Team Operations, Congress and Meetings Management, speaker bureau operations, and related governance processes
Define and lead enterprise omnichannel engagement strategy across Commercial and Medical
Oversee the end-to-end content ecosystem, speaker bureau operations, and integration of digital and in-person engagement models
Set strategic direction and governance for omnichannel integration, agency partnerships, creative development, and media strategy
Translate omnichannel strategy into execution across customer-facing teams and align field execution with HPRC and broader governance structures
Drive consistent, compliant, and data-informed customer engagement across channels
Design, integrate, and optimize operational capabilities, processes, governance, and infrastructure
Drive cross-functional initiatives improving customer, patient, and healthcare provider experiences
Enhance Medical and Patient Excellence capabilities by embedding best practices and scaling innovation
Establish performance measurements, success metrics, and governance frameworks
Create a performance-based team culture with accountability and urgency
Recruit, hire, coach, develop, motivate, manage, and monitor managers and professionals
Set expectations, provide feedback, conduct MAG reviews, address performance challenges, and monitor action plans
Complete career planning and competency assessments
Act as senior integrator across Commercial, Medical, Patient, Global, and enabling functions
Partner with senior stakeholders to define priorities, resolve trade-offs, and drive enterprise outcomes
Oversee content governance and risk evaluation, including recommendations for risk mitigation and escalation

Requirements

What you’ll need

Bachelor’s degree required; MBA preferred
Minimum 12 years of relevant pharmaceutical, customer engagement, commercial, marketing, operations, or related experience
Executive-level problem-solving and analytical skills
Impeccable business judgment
Ability to communicate with global management teams
Experience working across Commercial and Medical teams
Deep expertise in omnichannel engagement and customer-facing execution, including content, digital, and field-based engagement
Significant leadership experience leading large, complex, and cross-functional organizations, including leading leaders
Experience leading large, complex teams and budgets
Proven ability to define and execute enterprise-level strategy
Experience managing agency, media, and content ecosystems preferred
Strong collaboration and relationship-building skills
Experience using technology, data, and analytics to improve performance preferred
Ability to create financial and operational objectives across business departments
Experience leveraging analytics and insights to drive performance optimization preferred
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post-offer physical, if required
Must be 18 years of age or older

Benefits

Comp & perks

Role-specific discretionary bonus may be available
Relocation may be available
Competitive compensation and benefit programs
Healthy working environment
Meaningful work
Mobility opportunities
Networking opportunities
Work-life balance