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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and effective communication skills while providing technical support and customer service. Familiar with ITIL best practices and capable of managing service requests in a fast-paced environment.
Highest-signal resume keywords
Technical Support ExperienceProblem-Solving SkillsITIL Best PracticesVerbal and Written Communication SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingHardware DiagnosisSoftware DiagnosisTicketing System DocumentationAccount ManagementPassword ResetsOperating Systems FamiliaritySoftware Applications Familiarity
Soft Skills
Critical ThinkingCalm Under PressureTeam CollaborationIndependent Work
Certifications & Qualifications
SC Clearance
Industry Keywords
IT PoliciesService RequestsKnowledge Base ArticlesUser DocumentationService Improvements
About the role
Key responsibilities & impact- Respond to incoming service requests via phone, email, and direct toolset tickets
- Diagnose and troubleshoot initial hardware and software issues
- Provide solutions or escalate issues to higher-level support
- Document interactions and resolutions in the ticketing system
- Assist with account management, password resets, and access issues
- Maintain knowledge of IT policies, procedures, and best practices
- Collaborate with IT teams and resolver groups on complex issues and service improvements
- Participate in training sessions and workshops
- Contribute to knowledge base articles and user documentation
- Submit improvement proposals and enhancements supporting contractual obligations
Requirements
What you’ll need- Ability to gain SC clearance / obtain United Kingdom Security Check
- Previous experience in a customer service or technical support role preferred
- Strong problem-solving skills and ability to think critically under pressure
- Excellent verbal and written communication skills
- Ability to remain calm under pressure or through demanding challenges
- Familiarity with common operating systems and software applications
- Ability to work independently and as part of a team in a fast-paced environment
- Understanding of ITIL best practice methodology
- Must live in the immediate Bristol area or relocate at own expense
- Employer will not sponsor applicants for employment visa status
- Shift Worker (United Kingdom)
Benefits
Comp & perks- Competitive salary and annual incentive plans
- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Inclusive culture
- Adoption and parental leave options
- 23 days annual leave plus UK public holidays and a Winter Break between Christmas and New Year
- Pension Plan with up to 10% employer contribution
- Company-paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks
- Long Term Sickness: 66.67% of annual salary from the 27th week
- 6x annual salary life insurance
- Learning Together Programme for ongoing personal and career development
- Access to Boeing’s Well Being Programs, tools and incentives