Customer Support Service Specialist – Mid-Level/Lead

Boeing

. Support the Guidance Subsystem Support Contract (GuSSC) program .

Posted 9/28/2026full-timeHill Air Force Base • Utah • United StatesSenior💰 $82,450 - $141,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical problem resolution, maintenance, and repair of classified and unclassified systems, ensuring compliance with U.S. export control and security requirements. Proficient in managing operations and providing technical support for mission-critical software development programs.

Highest-signal resume keywords

Technical Problem ResolutionU.S. Security ClearanceWindows Operating SystemsCybersecurity ExperienceBachelor's Degree or Equivalent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem ResolutionMaintenance and RepairSystem IntegrationCircuit Card TroubleshootingTest Procedure Adaptation

Soft Skills

CommunicationTeam Participation

Tools & Technologies

Computers and Computing EquipmentCables and IO Interfaces

Certifications & Qualifications

U.S. Security ClearanceConflict of Interest Assessment

Industry Keywords

Guidance Subsystem SupportPFA LabPADS LabExport Control ComplianceMission-Critical Software Development

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Support the Guidance Subsystem Support Contract (GuSSC) program
Support sustainment operations as the PFAS and PADS Labs Manager
Provide technical support for classified PFA Lab and unclassified PADS Lab maintenance, repair, and preventive measures
Ensure safe, reliable, and economic operations for mission-critical software development programs and customers
Research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data
Communicate design and operational issues and concerns with engineering
Develop in-service correspondence for safe equipment operation and maintenance
Participate in accident investigation or support teams
Participate in disabled product on-site surveys to assess damage
Adapt existing test procedures
Track, manage, and inventory GFE and classified items

Requirements

What you’ll need

Bachelor's Degree or Equivalent
Level 3: 5+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
Level 4: 9+ years of related work experience and a bachelor’s degree or an equivalent combination of related work experience and technical education
5+ years of experience with technical problem resolutions at various levels: component parts, harness subassemblies and assemblies, subsystem and system integration
Must satisfy the Company’s Conflict of Interest (COI) assessment process
Must meet U.S. export control compliance requirements; a U.S. Person as defined by 22 C.F.R. §120.62 is required
Ability to obtain a U.S. Security Clearance; U.S. Government requires U.S. Citizenship
Interim and/or final U.S. Secret Clearance Post-Start is required
Employer will not sponsor applicants for employment visa status
Experience working with and troubleshooting computers and computing equipment, including cables and IO interfaces
Experience inspecting, cleaning, and troubleshooting circuit cards
Experience with Windows Operating Systems
Cybersecurity experience, including access control, user admin control, systems security, and backups

Benefits

Comp & perks

401(k) plan with dollar-for-dollar matching up to 10% of eligible pay and immediate 100% vesting
Student Loan Match for eligible enrolled U.S. employees
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Competitive base pay and variable compensation opportunities