Customer Support Specialist

Boeing

. Provide internal customer support for the sale of aviation consumables, including small hardware, electronics, lighting and chemicals, for OEM and MRO usage .

Posted 10/22/2026full-timeLonate Pozzolo • ItalyJuniorMid-Level💰 €32,200 - €46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the aviation sector, effectively managing international customer relationships and order processes. Proficient in ERP and CRM tools, particularly SAP and Salesforce, with strong communication skills in Italian and intermediate English.

Highest-signal resume keywords

Customer Service ExperienceOrder Resolution ExpertiseFluent ItalianProficiency in SAPProficiency in Salesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingDeadline MonitoringComplaint ResolutionQuality Assurance CoordinationInternational Customer Management

Soft Skills

Effective CommunicationProblem-SolvingTime ManagementAdaptability

Tools & Technologies

SAPSalesforceMS OfficeExcel

Industry Keywords

Aviation ConsumablesOEMMROAfter Sales SupportWholesale Sector

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide internal customer support for the sale of aviation consumables, including small hardware, electronics, lighting and chemicals, for OEM and MRO usage
Manage an international customer base from order receipt through payment and ensure agreed services are fulfilled
Process and administer orders, including deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
Communicate regularly with customers about order status and coordinate changes
Monitor returns and process complaints with Quality Assurance and Procurement teams
Act as the first point of contact for customer escalations and claims, engaging appropriate stakeholders and resolving issues efficiently
Coordinate customer inquiries and support timely delivery of spare parts and chemicals by working with suppliers, customers and internal departments

Requirements

What you’ll need

2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
Prior experience within after sales or order resolution in a customer facing role
Fluent Italian to communicate effectively with external customers and internal teams
Intermediate English skills to navigate our systems more easily
Proficiency in working with common ERP and CRM tools, particularly SAP and Salesforce
Proficiency with the MS Office package, especially Excel
Familiarity with working with an international customer base
Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
Successful candidates must satisfy the Company’s Conflict of Interest (COI) assessment process
Current legal authorization to work immediately in Italy
Boeing will not attempt to obtain immigration and labor sponsorship
Education: Not Applicable
This position does not require a Security Clearance
Employer will not sponsor applicants for employment visa status

Benefits

Comp & perks

Annual salary reviews
Participation in Boeing’s incentive programs
Lunch Vouchers for each day worked
Cross-functional and international collaboration around the globe
Tailored training opportunities for your area of work
CBA livello 3 contract