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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Asset Management and Configuration Management, with a strong focus on hardware lifecycle governance, data model integration, and compliance with ISO/IEC standards. Proficient in managing cross-functional partnerships and leading teams to optimize inventory management and asset disposition processes.
Highest-signal resume keywords
IT Asset ManagementConfiguration Management Database (CMDB)ServiceNow PlatformData Model IntegrationInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware Lifecycle ManagementData SanitizationInventory OptimizationKPI ReportingData AnalysisAdvanced Excel ProficiencyProcurement ProcessesAsset Disposition ManagementContract ManagementCompliance Tracking
Soft Skills
Clear CommunicationAnalytical SkillsLeadershipProblem-Solving
Tools & Technologies
ServiceNowMicrosoft IntuneSCCM/MECMJamfPower BI
Certifications & Qualifications
IAITAM CHAMPCITAMITIL 4 FoundationServiceNow HAM Implementation Specialist
Industry Keywords
AerospaceDefenseManufacturingRegulated EnvironmentsSupply ChainLogisticsVendor ManagementEnvironmental ComplianceU.S. Export Control Compliance
Tech Stack
Tools & technologiesJamfServiceNow
About the role
Key responsibilities & impact- Lead a team of HAM analysts and asset coordinators, including setting priorities
- Own the HAM program roadmap, policies, and processes aligned to ISO/IEC 19770-1 and industry best practice
- Govern the end-to-end hardware lifecycle from request and procurement through receiving, tagging, deployment, moves, refresh, retirement, and disposal
- Maintain accurate and complete hardware asset records in the CMDB and HAM platform, including reconciliation against discovery, MDM, and procurement data
- Run physical inventory and audit cycles, investigate discrepancies, and resolve lost, stolen, or unaccounted-for assets
- Manage IT Asset Disposition vendors and processes, ensuring certified data sanitization, chain of custody, and environmental compliance
- Oversee stockroom operations, stock levels, consumption forecasting, and spares management
- Manage warranty, maintenance, and lease contracts, including lease returns and end-of-support planning
- Partner with Finance on capitalization, depreciation, and fixed asset reconciliation
- Define and report KPIs to leadership, including inventory accuracy, CMDB data quality, refresh compliance, disposal cycle time, and cost avoidance
- Partner with Procurement, Finance, Information Security, Facilities, End User Services, and Infrastructure teams across multiple sites
Requirements
What you’ll need- 5+ years of experience with IT asset management and configuration management databases (CMDB)
- 5+ years of experience with the ServiceNow platform
- 5+ years of experience running with inventory management, to include inventory optimization
- 3+ years of experience with leading ServiceNow platform support
- Experience with data model integration, including designing, mapping, and validating data models across systems to ensure accurate, consistent, and scalable data exchange
- Bachelor's degree in Information Systems, Business, Supply Chain, or a related field, or equivalent experience (preferred qualification)
- Certifications such as IAITAM CHAMP or CITAM, ITIL 4 Foundation, or ServiceNow HAM Implementation Specialist
- Experience in aerospace, defense, manufacturing, or other regulated environments, including handling classified or export-controlled equipment
- Familiarity with Microsoft Intune, SCCM/MECM, Jamf, or ServiceNow Discovery
- Experience with data center and network hardware lifecycle, including end-of-life and end-of-support tracking
- Background in supply chain, logistics, or vendor management
- Experience with Power BI or similar tools for executive dashboards
- Strong analytical skills with large datasets; advanced Excel proficiency
- Clear written and verbal communication, with the ability to present findings and risk to senior leadership
- Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements as a “U.S. Person” under 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position
