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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading ServiceNow platform management, driving AI and automation initiatives, and cultivating strategic relationships with cross-functional teams and senior leadership. Proven ability to oversee operations, ensure compliance, and manage global teams effectively.
Highest-signal resume keywords
ServiceNow Platform ManagementAI And Automation InitiativesCross-Functional Team LeadershipSupplier Relationship ManagementITIL Or Similar IT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowPlatform ModernizationPerformance ManagementBudget ManagementMetrics ReportingGovernance And ComplianceChange ManagementOperational EfficiencySLA ManagementIT Operations
Soft Skills
Effective CommunicationInfluencing SkillsRelationship BuildingFlexibilityTeam Leadership
Certifications & Qualifications
ServiceNow Certifications
Industry Keywords
Enterprise IT OperationsGlobal Team ManagementCross-Functional PartnershipsContinuous ImprovementConflict Of Interest Assessment
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead enterprise product management for the ServiceNow platform, associated applications, tools, and services
- Cultivate strategic relationships with senior Boeing leaders and suppliers
- Oversee day-to-day production operations for ServiceNow, including platform modernization, sustaining operations, and emergent on-call support
- Ensure platform stability, performance, and availability for enterprise users according to SLA
- Own the ServiceNow product roadmap and lifecycle
- Deliver advanced features aligned to business outcomes and efficiencies
- Partner with IT, HR, Legal, Finance, and Procurement stakeholders
- Manage key supplier relationships and budget
- Drive AI and automation initiatives using ServiceNow and integrated capabilities
- Lead a large global team, including hiring, performance management, career development, and employee satisfaction
- Define and report metrics including capacity, change success rate, release cadence, and cost metrics
- Ensure governance and compliance with enterprise standards, support audits, and drive continuous improvement
- Report to the Director of Enterprise IT Operations
Requirements
What you’ll need- 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
- 5+ years of experience managing managers, including demonstrated leadership of multiple layers of management
- 5+ years of experience leading ServiceNow platform support
- 1+ years of experience leading or managing global teams
- Ability to create strong cross-function partnerships and coalitions
- Ability to manage effective supplier relationships
- Ability to effectively communicate with stakeholders to deliver results
- Ability to lead and influence others outside of your organization
- Flexibility to accommodate schedules associated with supporting a global enterprise
- U.S. Person status required under U.S. export control compliance requirements
- Employer will not sponsor applicants for employment visa status
- Successful candidates must satisfy the Company’s Conflict Of Interest assessment process
- Relevant ServiceNow certifications are preferred
- Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms is preferred
- Proven experience leading a team in implementing AI and automation capabilities is preferred
- Excellent communication skills and experience communicating with senior executive leadership is preferred
- ITIL or similar IT Service Management experience is preferred
Benefits
Comp & perks- Competitive base pay and variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position