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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading ServiceNow platform management, driving AI and automation initiatives, and cultivating strategic relationships with senior leadership. Proven ability to manage global teams and ensure compliance with enterprise standards while delivering IT operations services aligned with organizational objectives.
Highest-signal resume keywords
ServiceNow Platform ManagementAI And Automation InitiativesGlobal Team LeadershipITIL Or Similar IT Service ManagementCross-Functional Team Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow SupportIT Operations ServicesPerformance ManagementBudget ManagementMetrics ReportingGovernance And ComplianceContinuous Improvement InitiativesChange ManagementSLA ManagementProduct Roadmap Development
Soft Skills
Excellent Communication SkillsLeadership Through InfluenceRelationship BuildingEmployee Satisfaction ManagementCareer Development
Certifications & Qualifications
Relevant ServiceNow Certifications
Industry Keywords
Enterprise Product ManagementMultinational Company ExperienceConflict Of Interest AssessmentU.S. Export Control Compliance
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead enterprise product management for the ServiceNow platform, associated applications, tools, and services
- Cultivate strategic relationships with senior Boeing leaders and suppliers
- Lead day-to-day production operations for ServiceNow, including modernization, sustaining operations, planned operations, and on-call emergent operations
- Ensure platform stability, performance, and availability for enterprise users according to SLA
- Own the ServiceNow product roadmap and lifecycle, delivering advanced features aligned with business outcomes and efficiencies
- Partner with stakeholders across IT, HR, Legal, Finance, and Procurement to align platform strategy with organizational objectives and recommend improvements
- Manage key supplier relationships and budget
- Drive AI and automation initiatives using ServiceNow and integrated capabilities
- Lead a large global team, including hiring, performance management, career development, and employee satisfaction
- Define and report metrics including capacity, change success rate, release cadence, capacity, and cost metrics
- Ensure governance and compliance with enterprise standards, support audits, and lead continuous improvement initiatives
- Report to the Director of Enterprise IT Operations
Requirements
What you’ll need- 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
- 5+ years of experience managing managers, with demonstrated leadership of multiple layers of management
- 5+ years of experience leading ServiceNow platform support
- 1+ years of experience leading or managing global teams
- Experience delivering IT Operations services and/or enterprise platforms in a global, multinational company preferred
- Relevant ServiceNow certifications preferred
- Experience leading a team in implementing AI and automation capabilities preferred
- Excellent communication skills and experience communicating with senior executive leadership preferred
- ITIL or similar IT Service Management experience preferred
- Must satisfy Boeing’s Conflict Of Interest assessment process
- Must meet U.S. export control compliance requirements and be a U.S. Person as defined by 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
- Post-offer applicants and employees may be subject to drug and alcohol testing when criteria are met
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position